Account Manager

ELIS; Acton; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

33 Days Holiday

Company Pension

Employee Assistance

Life Assurance

On-site Parking

Private Medical

Car Allowance

Sustainability & Innovation

Supportive Team

Career Development

Job summary

Elis in Acton is seeking an Account Manager to manage a portfolio of hospitality client accounts and be the main point of contact for delivering excellent service. You will build strong relationships, drive retention, and identify opportunities to expand service offerings while collaborating with internal teams.

Experience in account management or sales is preferred, with strong communication and data skills.

Qualifications

• Experience in account management, sales or customer service.
• Strong relationship-building and communication skills.
• A proactive, customer-first approach.
• Commercial awareness with the ability to identify growth opportunities.
• Good organisational skills with strong attention to detail.
• Confident using Microsoft Office and working with data.
• A positive, adaptable attitude in a fast-paced environment.
• Driving licence essential.
• Experience within hospitality or a service-led industry is beneficial but not essential.

Responsibilities

• Manage and develop a portfolio of hospitality customer accounts
• Build strong, long-term relationships and act as the main point of contact
• Drive customer retention through proactive account management
• Identify opportunities to grow accounts and expand service offerings
• Monitor account performance, analyse trends and provide insights
• Work collaboratively with internal teams to deliver outstanding service
• Resolve customer queries and issues quickly and effectively
• Support pricing reviews and ensure commercial viability

Skills

Account management

Sales

Customer service

Relationship-building

Communication skills

Proactive approach

Commercial awareness

Organisational skills

Data

Driving licence

Microsoft Office

Tools

Microsoft Office

Job description

• Acton
• Full-time
• Permanent

About Elis

About a career with Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do.

We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

We are looking for an Account Manager to join our team in Acton, supporting a portfolio of customers.

This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You’ll play a key role in retaining customers while acting as their trusted partner within Elis.

• Manage and develop a portfolio of hospitality customer accounts
• Build strong, long-term relationships and act as the main point of contact
• Drive customer retention through proactive account management
• Identify opportunities to grow accounts and expand service offerings
• Monitor account performance, analyse trends and provide insights
• Work collaboratively with internal teams to deliver outstanding service
• Resolve customer queries and issues quickly and effectively
• Support pricing reviews and ensure commercial viability

What We're Looking For

• Experience in account management, sales or customer service
• Strong relationship-building and communication skills
• A proactive, customer-first approach
• Commercial awareness with the ability to identify growth opportunities
• Good organisational skills with strong attention to detail
• Confident using Microsoft Office and working with data
• A positive, adaptable attitude in a fast-paced environment
• Driving licence essential

Experience within hospitality or a service-led industry is beneficial but not essential.

What We Offer

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Life Assurance
• On-site Parking
• Private Medical
• Car Allowance
• Join a global organisation committed to sustainability and innovation
• Be part of a supportive and collaborative team
• Opportunities for career development and progression
• Make a real impact supporting our customers and their businesses