Key Account Manager

Elis; Knutsford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 Days Holiday

Private Medical

Pension

Job summary

Elis, a leading international textile, hygiene and facility services provider, seeks a Senior Sales and Key Account Manager in the United Kingdom. You will develop and deliver strategic account plans, grow relationships with major cleanroom customers and identify new business opportunities within existing accounts.

You’ll drive cross-selling and negotiate contracts to secure successful implementations. Join Elis to work across operations, engineering, logistics, sales and head office support.

Qualifications

• Experience developing and delivering strategic account plans.
• Proven ability to grow revenue with major customers in a B2B environment.
• Strong negotiation and stakeholder management skills.
• Ability to forecast opportunities and manage a healthy sales pipeline.
• Consultative, solution-based selling approach to address customer needs.

Responsibilities

• Develop and deliver strategic Key Account Plans for assigned customers.
• Manage and grow relationships with major cleanroom customers and decision-makers.
• Identify and secure new business opportunities within existing accounts.
• Drive cross-selling and upselling across Elis service portfolio.
• Negotiate contracts and oversee implementation of services.
• Prepare regular customer reviews, forecasts and performance reports.
• Resolve customer issues promptly to ensure satisfaction and retention.

Skills

Key account management

Strategic selling

Negotiation

Stakeholder management

Forecasting & planning

Job description

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration , where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• Develop and deliver strategic Key Account Plans for assigned customers.
• Manage and grow relationships with major cleanroom customers and decision-makers.
• Identify and secure new business opportunities within existing accounts.
• Drive cross-selling and upselling opportunities across the wider Elis service portfolio.
• Develop relationships with new potential customers within the cleanroom market.
• Negotiate contracts and oversee successful implementation of agreed services.
• Prepare regular customer reviews, forecasts and performance reports.
• Resolve customer issues promptly, ensuring high levels of customer satisfaction and retention.
• Implement and support sales and marketing campaigns within the designated region.
• Stay up to date with industry trends, regulations, products and market developments.

What We're Looking For

Sales & Business Growth

• Deliver profitable revenue growth in line with business objectives.
• Achieve sales targets through new business acquisition, account expansion and contract renewals.
• Identify opportunities for additional services, products and cross-selling initiatives.
• Maintain a healthy sales pipeline and accurately forecast business opportunities.
• Lead a consultative, solution-based sales approach that addresses customer challenges and requirements.

Customer Relationship Management

• Develop a thorough understanding of customer operations, goals and future requirements.
• Act as the primary point of contact between customers and internal teams.
• Build long-term partnerships with key stakeholders including Procurement, Quality, Operations and Senior Leadership teams.
• Maintain strong customer retention through proactive account management and service excellence.

Industry & Market Development

• Represent Elis within cleanroom industry networks and professional associations.
• Build relationships with regulatory bodies, consultants and industry influencers.
• Support product development and marketing teams by identifying emerging customer needs and market opportunities.
• Deliver customer training and best-practice guidance on cleanroom solutions and services.

Compliance & Collaboration

• Ensure compliance with Elis policies, company standards and industry regulations.
• Collaborate effectively with internal departments including Operations, Product Development and Marketing.
• Maintain strong working relationships across local and international Elis teams.

What We Offer

33 Days Holiday

Private Medical

• Competitive salary and performance-related bonus scheme.
• Opportunities for career progression within an international market leader.
• Ongoing professional development and industry training.
• A collaborative and supportive working environment.
• The opportunity to work with leading organisations across the pharmaceutical, life sciences and high-tech sectors.
• Access to a broad portfolio of innovative products and solutions.
• Company benefits package including pension, holiday entitlement and employee wellbeing support.

Be part of a business that values innovation, customer partnerships and sustainable growth while helping some of the world's most critical industries maintain the highest operational standards.