Customer Relations Specialist - Full-Time

Dams International.; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading UK office furniture manufacturer is seeking a motivated Customer Relations Specialist to join their team. This role involves managing the complete order process, providing exceptional customer service, and building strong relationships. The successful candidate will have demonstrable experience in administration and sales environments, possess strong MS Office skills, and be able to deliver high accuracy in all tasks. This position offers a full-time contract with several employee benefits, including health plans and discounts.

Benefits

28 days holiday per year

Health cash plan

Death in service insurance

Employee benefits hub

Free on-site parking

Qualifications

• Demonstrable administrative and data entry experience is essential.
• Experience in sales administration and/or service environment is preferred.
• Excellent interpersonal skills are necessary to deal with customers.

Responsibilities

• Manage full order process from placement to delivery.
• Update CRM with customer contact details.
• Develop customer relationships while meeting overall needs.
• Ensure accurate order entry for customers.
• Resolve customer queries related to orders and deliveries.

Skills

Administrative experience

Data entry experience

Interpersonal skills

MS Office proficiency

Tools

MS Excel

MS Word

MS Outlook

Job description

Dams have been providing furniture solutions since the 1960s and is one of the UKs leading manufacturers and suppliers of office furniture, employing over 360 people from our sites in Knowsley.

The role is based at our office at the Stanley Grange Business Village (L34 4AR).

Job Overview

We are seeking a motivated and enthusiastic Customer Relations Specialist to join our team. In this role, you will provide an excellent customer experience to all our customers, whilst building relationships through engagement and trust.

Package on offer

• 37.5hrs per week, Monday to Friday, 9am - 5pm
• 28 days holiday per year (rising with service) / pro-rata, including bank holidays
• Dams employee hub with hundreds of retailer discounts
• Health cash plan (employer funded)
• Death in service insurance (employer funded)
• Employee 'Above and Beyond' awards
• Free on-site parking

Key responsibilities

• Full order management from order placement to delivery
• Updating and on-going maintenance of CRM with customer contact details
• Develop customer relationships while fulfilling the overall needs of customers, sales team, and the company
• Accurate order entry for customers
• Provide resolutions for customers who need assistance from order placement, delivery updates, incomplete deliveries, damages, missing items etc
• Work closely with other internal business functions to achieve the right outcome for the customer in a timely manner
• To contribute towards continuous improvement with generation of ideas

Experience and skills required

• Demonstratable administrative and data entry experience (essential)
• Experience of working in a sales administration and / or service environment
• Computer literate and skilled in the use of MS Office (Excel, Word, and Outlook) and the ability to learn software
• Excellent interpersonal skills to deal with customers and external contacts
• High levels of accuracy and attention to detail

If you are passionate about customer service and want to make a difference, we would love to hear from you, so apply now!

The company reserves the right to interview for this post should we receive suitable candidates prior to the closing date.

Dams is only accepting direct applicants for this role; no agency contact is currently required.