Customer Relations Manager

Sanders Senior Living Group; York and North Yorkshire; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

28 days Paid Holiday

Pension Scheme

Blue Light Card discounts

Employee Assistance Scheme

Training & induction

Free DBS Check

On-site parking

Employee of the Month

Job summary

Sanders Senior Living Group in Yorkshire is seeking a Customer Relations Manager to drive self-funding bed sales and achieve occupancy targets in our luxury care home. You will work with the Sales & Marketing team to develop local marketing strategies, lead events, and foster relationships with residents, families, and the local community.

This role offers a comprehensive benefits package and clear opportunities for career progression within the company, with a focus on delivering exceptional

Qualifications

• Strong background in sales and business development within care or related services.
• Excellent communication and interpersonal skills for residents, families, and local community.
• Capacity to lead marketing events and community engagement initiatives.

Responsibilities

• Sell self-funding beds to achieve occupancy targets within the home.
• Ensure a high-quality experience for self-funding clients and families.
• Develop and implement local marketing strategies with the Sales & Marketing team; lead events and promote online and local media.

Skills

Sales & BD

Communication

Relationship building

Job description

Customer Relations Manager

Yorkshire

Yorkshire

GB

YO1

Any

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities, and other organisations.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out, and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. WKCL1_UKTJ