Customer Relationship Manager

Barchester Healthcare; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Attractive salary with commission structure

Retail and leisure discounts

Wellbeing support and Best Doctors Service

Career development opportunities

Job summary

Barchester Healthcare is looking for a Customer Relationship Manager to enhance occupancy in their prestigious care home in Bottisham, England. The ideal candidate will engage with the local community, manage sales enquiries, and work alongside a dedicated management team.

The position offers competitive compensation, extensive training, and opportunities for career progression within a supportive team environment. Responsibilities include networking, managing sales activities, and generating leads.

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data using Salesforce or similar CRM applications.
• Self-motivated and target-driven individual.
• Strong interpersonal and professional qualities.
• Confident user of Microsoft Office (Excel/PowerPoint).
• Full UK driving license.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the home's profile.
• Support local marketing activities to drive sales.
• Identify opportunities to enhance sales and marketing performance.
• Represent Barchester in a friendly, professional manner.

Skills

Sales experience

Marketing experience

Communication skills

Data analysis

Microsoft Office

Tools

Salesforce

Job description

Overview

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Rewards package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need to have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need to do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.