Customer Service and Sales Consultant

Lockhart Recruitment; Devon and Torbay; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Bonus potential

Generous holiday allowance

Benefits package

Training and development

Career progression

Modern office outside Exeter

Job summary

Lockhart Recruitment is partnering with an ambitious business on the outskirts of Exeter to recruit a Customer Service & Sales Consultant. This is a busy, office-based role with a realistic salary of 25,500 - 28,000 DOE plus bonus, Monday to Friday.

You will handle inquiries from start to finish, discuss products, coordinate with suppliers, negotiate costs, manage orders, and ensure timely delivery while delivering exceptional customer experiences.

Qualifications

• Experience in delivering excellent customer service and building relationships.
• Ability to influence and guide customers without hard-sell tactics.
• Strong communication and negotiation skills.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Understand customer requirements and recommend suitable products and services.
• Build strong customer relationships through outstanding service.
• Identify opportunities to up-sell and add value where appropriate.
• Liaise with suppliers and third-party partners to coordinate deliveries and services.
• Negotiate pricing and secure the best outcomes for customers and the business.
• Manage orders from enquiry through to completion.
• Resolve issues and ensure an exceptional customer experience throughout the process.

Job description

Customer Service & Sales Consultant

Exeter 25,000 - 28,000 DOE+ Bonus Full Time Office Based

Looking for more than just your average Customer Service office job?

Lockhart Recruitment is delighted to be partnering with an ambitious and fast-growing business on the outskirts of Exeter.

This is one of those rare opportunities to join a company at an exciting stage of its journey. With big plans, significant growth ahead, and a genuinely positive culture, they're looking for someone who wants to be part of something special and build a long-term career.

If you're passionate about delivering exceptional customer service, enjoy building relationships, and have a natural ability to influence and guide customers without using hard-sell tactics, we'd love to hear from you.

The Role

This is a customer-focused, consultative sales position where you'll manage enquiries from start to finish and become a trusted point of contact throughout the customer journey.

No two days are the same. You'll be speaking with customers, discussing products and solutions, coordinating with suppliers and third parties, negotiating costs, managing orders, and ensuring everything is delivered on time and to the highest standard.

Unlike many sales roles, you'll see the entire customer life-cycle from the initial enquiry right through to successful completion, giving you real ownership and satisfaction in the work you do.

Key responsibilities include:

• Handling inbound customer enquiries via telephone and email
• Understanding customer requirements and recommending suitable products and services
• Building strong customer relationships through outstanding service
• Identifying opportunities to up-sell and add value where appropriate
• Liaising with suppliers and third-party partners to coordinate deliveries and services
• Negotiating pricing and securing the best outcomes for customers and the business
• Managing orders from enquiry through to completion
• Resolving issues and ensuring an exceptional customer experience throughout the process
• Working collaboratively within a busy and supportive team environment

About You

We're looking for someone with energy, ambition, and a genuine desire to provide exceptional customer experiences.

You’ll be someone who:

• Loves speaking with people
• Takes pride in delivering excellent customer service
• Is commercially aware without being pushy
• Enjoys building long-term relationships
• Is organised and able to manage multiple priorities
• Has strong communication and negotiation skills
• Wants to learn, develop, and progress their career
• Thrives in a fast-paced environment
• Cup half full attitude with a zest for life

What's on Offer?

• Salary of 25,500 - 28,000
• Attractive bonus potential
• Generous holiday allowance
• Excellent benefits packageSupportive and collaborative team environment
• Ongoing training and development
• Clear opportunities for career progression
• Monday to Friday working pattern
• Modern office-based environment just outside Exeter

Why Join?

This company is doing things differently. They're challenging traditional ways of working within their sector, growing rapidly, and building a reputation for putting both customers and employees first.

They're looking for ambitious people who want to grow alongside the business, take ownership of their work, and be rewarded for making a real impact.

If you're looking for a role where exceptional customer service is valued just as highly as commercial success, this could be the opportunity you've been waiting for.