Customer Relations Executive

Trinity Claims; Tonbridge; On-site; GBP 30,000 - 32,000; Full time

Job summary

Trinity Claims seeks a Customer Relations Executive to assist with managing customer complaints and FOS submissions. The ideal candidate has experience in the insurance industry and strong skills in complaint handling, along with the ability to mentor team members. Offering a base salary of £30,000-32,000 and excellent benefits, this role is perfect for someone who thrives in a customer-focused environment.

Benefits

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary snacks and soft drinks

Discretionary performance-related bonus

Extra day’s holiday for birthday

Qualifications

• Experience in customer relations and complaint handling in insurance.
• Ability to mentor and provide support to team members.

Responsibilities

• Assist Customer Relations Manager with managing complaints.
• Prepare FOS case file submissions.
• Mentor and develop team members.

Skills

Customer Service

Complaint Handling

Job description

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This range is provided by Trinity Claims. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Trinity Claims

Talent Acquisition Manager at Trinity Claims

We want you to:

To assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.

We’ll need you to be able to:

• Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
• Prepare FOS case file submissions and manage any subsequent query from the FOS.
• Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
• Mentor & develop team members to enhance their skills and capabilities.
• Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
• To undertake any individual or team task or activity reasonably requested and in line with the company values.

Experience/knowledge

• Experience of working in a customer relations/complaints handling role within the insurance industry

In return, we can offer you:

Basic Salary £30,000-32,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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