Customer Relations Executive

JR United Kingdom; Tonbridge; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading insurance company is seeking a Customer Relations Manager to assist in managing complaints and FOS case submissions. The role offers a salary range of £30,000-32,000 and includes numerous benefits like gym access and annual leave. The right candidate will enhance team skills while maintaining high service standards.

Benefits

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary snacks and soft drinks

Discretionary performance related bonus

Extra day's holiday for birthday

Qualifications

• Experience in customer relations/complaints handling within the insurance industry.

Responsibilities

• Manage escalated complaints and investigations before issuing final responses.
• Prepare FOS case file submissions and handle follow-up queries.
• Mentor team members and provide technical support.

Skills

Customer relations

Communication

Investigation

Job description

Social network you want to login/join with:

To assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.

We’ll need you to be able to:

• Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
• Prepare FOS case file submissions and manage any subsequent query from the FOS.
• Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
• Mentor & develop team members to enhance their skills and capabilities.
• Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
• To undertake any individual or team task or activity reasonably requested and in line with the company values.

Experience/knowledge

• Experience of working in a customer relations/complaints handling role within the insurance industry

In return, we can offer you:

Basic Salary £30,000-32,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.