Graduate Customer Success Manager

Canonical; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Graduate Customer Success Manager to enhance customer interactions and support product adoption. This remote position emphasizes excellent customer service, teamwork, and a passion for technology, especially Ubuntu. The role involves onboarding customers, resolving issues, and driving engagement strategies for success.

Benefits

Remote work environment with biannual in-person team sprints.

USD 2,000 annual learning and development budget.

Annual salary review.

Recognition rewards and holiday leave.

Maternity and paternity leave.

Employee Assistance Programme.

Travel opportunities to meet colleagues.

Travel upgrades for company events.

Qualifications

• Experience in customer-facing roles is required.
• Passion for technology, especially Ubuntu.
• Strong organizational skills and ability to maintain documentation.

Responsibilities

• Support customers by resolving ticket requests.
• Drive campaigns targeting multiple customers via digital touchpoints.
• Onboard new customers and introduce them to various products.

Skills

Empathy

Presentation skills

Organizational skills

Communication skills

Job description

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Graduate Customer Success Manager, London

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Client:

Canonical

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5a64d87369fb

Job Views:

18

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

The role of a Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with customers and provide excellent experiences by understanding their objectives and leveraging internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, including Ubuntu, open source infrastructure, and applications.

This role is a foundational position within the CSM organization. While primarily focusing on the Tech segment and store customers, you will also manage a portfolio of clients. Ubuntu attracts thousands of new users monthly; our goal is to ensure they have the best experience through onboarding, support, enablement, and value realization, ultimately leading to success. You will collaborate with other teams, participate in campaigns, and engage with a diverse user base to identify future champions.

Location: This role is remote worldwide.

Your daily responsibilities include:

• Supporting customers by resolving ticket requests.
• Driving campaigns targeting multiple customers via digital touchpoints.
• Identifying high potential and high risk customers among new onboardings.
• Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
• Collaborating with Sales and Support to develop engagement plans aligned with customer goals.
• Engaging with your customer portfolio to identify risks.
• Collecting and formatting customer feedback for review by the product team.

Desired qualities:

• Experience in customer-facing roles.
• Empathy and a natural drive to assist others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and ability to maintain documentation.
• Team-oriented with good internal communication skills.

Additional skills:

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is highly valued, alongside excellent English skills.

What we offer:

Our compensation considers location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Remote work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual salary review.
• Recognition rewards and holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Travel opportunities to meet colleagues.
• Travel upgrades for company events.