Customer Success Manager

Maxwell Bond; London; Remote; GBP 29,000 - 35,000; Full time

Job summary

A leading SaaS organization seeks a Customer Success Manager to support clients through their onboarding journey and provide exceptional training and support. This role offers the chance to make a significant impact as the company continues to grow, with opportunities for professional development.

Qualifications

• Proven experience with end clients, understanding their business needs.
• Experience in an IT/software environment.
• Strong communication skills and eagerness to learn.

Responsibilities

• Support clients with onboarding, demos, and training.
• Understand client needs and communicate technical requirements.
• Proactively find ways to develop customer systems and identify growth opportunities.

Skills

Communication

Problem solving

Client management

Tools

Databases

Spreadsheets

Job description

Customer Success Manager

Location: Remote – Occasional travel to London area
Salary: Up to £35,000

Maxwell Bond have partnered with a leading SaaS organisation in the London area who are looking for a Customer Success Manager to support clients, understand needs and provide high-quality support.

What you’ll be doing as Customer Success Manager:

• Support clients with the end-to-end journey of on-boarding, demos, and training of the system.
• Understand client needs and provide solutions, collaborating and relaying technical requirements onto the development teams.
• Work proactively, finding ways to develop customer systems further and identify opportunities for growth.

What they’re looking for:

• Proven experience working directly with end clients, understanding business needs, and providing solutions.
• Understanding of databases and spreadsheets, with experience in an IT/software environment.
• Strong communication skills, eagerness to up skill and learn.

This is an exciting time to join the team with the growth journey they’re on and opportunity for you to come in and make an impact. Apply now!