Customer Relations Assistant

Ikea; Nottingham; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

IKEA discount 15%

Life assurance

Enhanced pension contributions

Paid time off

Free healthy meal option

Job summary

IKEA Nottingham welcomes a Customer Relations Co-Worker to our team. You’ll be the friendly face greeting customers, resolving queries with confidence, and delivering solutions that leave a lasting positive impression. From supporting returns to helping with product assembly and spare parts, no two days are the same. The start date is 13th September with an hourly rate of £13.45 and varied weekend/weekday hours, with interview flexibility.

Qualifications

• Customer-first mindset and ability to make customers feel valued and supported.
• Take initiative, juggle several responsibilities, and work with minimal supervision.
• Must be computer literate and comfortable with technology.
• Maintain composure and patience when dealing with diverse customers and complex complaints.

Responsibilities

• Greet customers at the main entrance and assist at checkout/returns desk.
• Resolve customer queries and complaints with confidence and deliver solutions.
• Accurately handle returned products and escalate issues when needed.
• Assist customers with product assembly and order spare parts when required.

Skills

Customer service

Phone support

Problem solving

Teamwork

Computer literacy

Tools

POS system

Job description

IKEA Nottingham are excited to welcome a new Customer Relations Co-Worker to our fantastic team! Every customer has a story, and every interaction is an opportunity to make a difference. Join IKEA Customer Relations, where you'll be the friendly face that welcomes customers, resolves queries with confidence, and delivers solutions that leave a lasting positive impression. From supporting returns to helping customers with product assembly and spare parts, no two days are the same.

WHAT WE OFFER

• The Start Date of employment will be: 13th September
• Competitive hourly rate of £13.45 per hour.
• 8 hours weekend only.
• 12 & 16 hours weekly, working up to 3 days out of 7 and 3 out of 4 weekends.
• Working hours are between 9am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks ...as well as so much more!

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and willing to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.