Customer Relations Co-worker

Inter IKEA Systems B.V.; Loanhead; On-site; GBP 333,000 - 445,000; Part time

Benefits offered by this job

15% IKEA discount

Life Assurance 4x

Enhanced pension contributions

Interest-free loans

Job summary

IKEA in the United Kingdom is seeking a part-time Customer Relations Assistant in Loanhead to support customers with returns, product issues and assembly guidance. You will switch between tasks, remain calm, and provide a friendly, solution-focused experience.

The role offers 18 or 24 hours per week with late evenings and weekend shifts, plus a staff discount and other benefits. Flexible working arrangements can be discussed at interview.

Qualifications

• You are adept at switching between tasks while valuing teamwork and working without direct supervision.
• You have a customer-first mindset, making the customer feel valued and supported.
• You are computer literate and able to work with technology.
• You maintain composure and patience when dealing with a variety of customers and complex complaints.

Responsibilities

• Resolve customer complaints quickly and positively, addressing issues raised.
• Handle returns accurately, highlighting and escalating product issues when needed.
• Support customers with product assembly and ordering/exchanging spare parts.

Skills

Customer service

Problem solving

Multitasking

Teamwork

Computer literacy

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you’ll be the go‑to person for customers needing help with product assembly and spare parts.

WHAT WE OFFER

• The Start Date of employment will be: 26th September 2026
• Hourly rate of £13.45.
• Part Time: 18 or 24 hours per week working 3-5 days out of 7, including late evenings and 3 out 4 weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans
• ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
• You have a customer first mindset, making the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Shortlisted candidates will be invited by email to attend an interview.

We understand not everyone will be selected, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and who will be ready to help!