Customer Relations Administrator

Staffline; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Staffline, on behalf of a well-established organisation in Glasgow City Centre, is seeking a Customer Relations Administrator to support the Inventory Manager and coordinate all transport activities with a key logistics partner. The role offers potential for hybrid working after probation and initial training.

The ideal candidate will have experience in a detail-focused admin role, strong attention to accuracy, and proficiency with MS Office; immediate start and own vehicle are advantageous.

Qualifications

• Experience in a detail-focused administrative role.
• Strong customer service orientation and communication skills.
• Confident with MS Office and quick to learn new systems.
• Able to liaise with contacts at all levels by phone, email or in person.
• Available to start immediately; access to own vehicle is beneficial.

Responsibilities

• Coordinate and administer transport activities and liaise with 3rd party logistics partners.
• Handle accounts from initial contact through fulfilment to invoicing.
• Ensure jobs are dispatched within agreed service levels while managing admin tasks.
• Maintain high levels of customer service in a fast-paced desk environment.

Tools

MS Office

Job description

We have an excellent opportunity for a Customer Relations Administrator to join our client, a well-established organisation at their offices in Glasgow City Centre - with the option to move to hybrid working model after probationary period/initial training completed.

Supporting the Inventory Manager, the successful candidate will be responsible for the coordination and administration of all transport, acting as the key point of liaison with the 3rd party logistics partner.

Duties will include:

• - Handling accounts from initial point of contact, through job fulfilment through to aftercare and invoicing.
• - Acting as the key point of liaison with external clients, internal teams and stakeholders
• - Ensuring all jobs are fulfilled and dispatched within agreed service level whilst managing administrative tasks alongside this
• - Flexibility to juggle a busy, fast paced desk with key tasks ever evolving across the day whilst still maintaining excellent customer service and accurate work.

The ideal candidate will:

• - Have experience working within a detail focused adminstrative role - experience working with customer service role in addition is beneficial but not essential
• - Have a strong eye for detail and accuracy of work
• - Be confident working with all MS Office packages and picking up new systems/procedures
• - Be confident liaising with contacts across all levels - either in person, over the telephone or via email
• - Be available to start immediately and have access to own vehicle due to location of client site

Working Days & Hours: Mon to Fri between 8am to 5pm (potential for some flexibility)