Customer Receptionist - Hybrid Work & Leisure Centre

Durham County Council; Stanley; Hybrid; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Durham County Council is seeking Receptionists to join the Wellbeing, Sport and Leisure Services team across Consett, Chester le Street, Louisa Leisure Centre (Stanley) and Freeman's Quay.

Roles include a 30-hour post, a 31-hour post coming vacant soon at Chester le Street, and casual opportunities at the other sites. You will greet customers, handle inquiries and perform administrative tasks using CRM and payments systems.

Qualifications

• NVQ Level 2 or equivalent in a relevant area.
• Experience in a customer-facing environment.
• Clerical or administrative experience.
• Cash handling.

Responsibilities

• Professionally welcoming customers as they arrive and depart leisure centres.
• Handle customer service inquiries through different channels.
• Advise customers using product knowledge to ensure a great experience.
• Support the wider team to recruit and retain customers.
• Undertake administrative tasks using CRM and payments systems.

Skills

Customer service

Communication

Cash handling

Administration

Education

NVQ Level 2

Tools

CRM software

Payments system

Job description

Durham County Council is seeking Receptionists to join the Wellbeing, Sport and Leisure Services team across Consett, Chester le Street, Louisa Leisure Centre (Stanley) and Freeman's Quay.

Roles include a 30-hour post, a 31-hour post coming vacant soon at Chester le Street, and casual opportunities at the other sites. You will greet customers, handle inquiries and perform administrative tasks using CRM and payments systems.