Customer Quality Specialist: Root-Cause & CAPA Pro

IF1874 GE Energy Power Conversion UK Limited; Rugby; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Pension with 10% employer contribution

Private health insurance

Income protection

Life assurance

26 days holiday

Flex Choice benefits

Job summary

GE Vernova is seeking a Customer Quality Specialist to bridge manufacturing and customer needs in a regulated engineering environment. You will support customer-facing investigations, drive root-cause analysis, CAPA, and audit readiness while collaborating with multiple functions.

You will contribute to quality planning, data-driven improvements, and continuous improvement initiatives, ensuring clear communication with customers and stakeholders across projects.

Qualifications

• Bachelor’s degree in Mechanical, Manufacturing, Aerospace, or a related engineering discipline.
• Hands-on experience in a manufacturing, engineering, or quality-focused environment.
• Experience supporting quality investigations across functions to address product/process quality issues.
• Knowledge of quality management principles and ISO 9001 in an operational setting.
• Experience with root cause investigations using structured methods (5 Whys, Ishikawa, Pareto).
• Working knowledge of FMEA and CAPA; apply in manufacturing/engineering contexts.
• Experience supporting ISO 9001 audits and QMS compliance activities.
• Strong data analysis to identify trends and support data-led improvements.
• Excellent communication with customers and internal stakeholders.
• UK security clearance requirements: sole British citizen, valid passport, full UK driving licence.

Responsibilities

• Support customer-facing investigations, coordinating corrective actions and maintaining clear communications.
• Assist in quality planning and risk management using tools like FMEA to meet requirements.
• Collaborate with manufacturing, engineering, procurement, and project teams to resolve quality challenges.
• Contribute to customer reports, quality documentation, and project updates.
• Analyse quality data to identify trends and areas for improvement.
• Assist root-cause investigations using 5 Whys, Ishikawa, Pareto analyses.
• Support CAPA implementation, tracking, and verification.
• Assist in audits and maintain ongoing ISO 9001 compliance.
• Promote continuous improvement across the business.

Skills

Root cause analysis

CAPA management

Data analysis

Communication

Quality systems

Stakeholder engagement

Problem solving

ISO 9001 knowledge

Education

Bachelors in Mechanical/Manufacturing/Aerospace Eng

Tools

FMEA

CAPA

Job description

GE Vernova is seeking a Customer Quality Specialist to bridge manufacturing and customer needs in a regulated engineering environment. You will support customer-facing investigations, drive root-cause analysis, CAPA, and audit readiness while collaborating with multiple functions.

You will contribute to quality planning, data-driven improvements, and continuous improvement initiatives, ensuring clear communication with customers and stakeholders across projects.