Customer Quality Engineer - RCA, CAPA & Compliance

GE Vernova; Royal Leamington Spa; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private health insurance

Life assurance

26 days holiday

Job summary

GE Vernova Rugby is seeking a Customer Quality Specialist to bridge manufacturing and customer teams. You will help investigate quality concerns, drive transparent communication, and support data-driven improvements across the product lifecycle.

This early-career role emphasizes RCA, CAPA processes, audits support, and collaboration with engineering, procurement, project management, and commercial teams to uphold ISO 9001 standards and customer satisfaction.

Qualifications

• Working knowledge of quality management principles and manufacturing processes.
• Foundational understanding of root cause analysis and structured problem-solving techniques.
• Familiarity with ISO 9001 or comparable quality management standards.
• Strong analytical skills with the ability to interpret data and identify performance trends.
• Excellent written and verbal communication skills; capable of engaging effectively with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customer-facing quality investigations, helping to identify root causes and coordinate effective corrective actions.
• Assist in developing and maintaining quality plans that ensure products and processes meet customer, regulatory, and industry requirements.
• Partner with manufacturing, engineering, procurement, project management, and commercial teams to resolve quality challenges and ensure alignment.
• Contribute to customer reports, quality documentation, and project updates, ensuring all information is accurate, timely, and communicated professionally.
• Analyze quality performance data to help identify trends, emerging risks, and opportunities for process improvement.
• Participate in structured root cause investigations using methodologies such as 5 Whys, Fishbone (Ishikawa), and Pareto Analysis.
• Support the implementation and verification of Corrective and Preventive Actions (CAPAs), ensuring actions are effective and documented.
• Assist with internal and external audits, helping to maintain ongoing compliance with the site’s Quality Management System (QMS).
• Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.

Skills

Quality management

Root cause analysis

Data analysis

Communication

Education

Bachelor’s degree in Mechanical, Manufacturing, Aerospace or related engineering

Job description

GE Vernova Rugby is seeking a Customer Quality Specialist to bridge manufacturing and customer teams. You will help investigate quality concerns, drive transparent communication, and support data-driven improvements across the product lifecycle.

This early-career role emphasizes RCA, CAPA processes, audits support, and collaboration with engineering, procurement, project management, and commercial teams to uphold ISO 9001 standards and customer satisfaction.