Customer Quality Specialist

IF1874 GE Energy Power Conversion UK Limited; Rugby; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Pension with 10% employer contribution

Private health insurance

Income protection

Life assurance

26 days holiday

Flex Choice benefits

Job summary

GE Vernova is seeking a Customer Quality Specialist to bridge manufacturing and customer needs in a regulated engineering environment. You will support customer-facing investigations, drive root-cause analysis, CAPA, and audit readiness while collaborating with multiple functions.

You will contribute to quality planning, data-driven improvements, and continuous improvement initiatives, ensuring clear communication with customers and stakeholders across projects.

Qualifications

• Bachelor’s degree in Mechanical, Manufacturing, Aerospace, or a related engineering discipline.
• Hands-on experience in a manufacturing, engineering, or quality-focused environment.
• Experience supporting quality investigations across functions to address product/process quality issues.
• Knowledge of quality management principles and ISO 9001 in an operational setting.
• Experience with root cause investigations using structured methods (5 Whys, Ishikawa, Pareto).
• Working knowledge of FMEA and CAPA; apply in manufacturing/engineering contexts.
• Experience supporting ISO 9001 audits and QMS compliance activities.
• Strong data analysis to identify trends and support data-led improvements.
• Excellent communication with customers and internal stakeholders.
• UK security clearance requirements: sole British citizen, valid passport, full UK driving licence.

Responsibilities

• Support customer-facing investigations, coordinating corrective actions and maintaining clear communications.
• Assist in quality planning and risk management using tools like FMEA to meet requirements.
• Collaborate with manufacturing, engineering, procurement, and project teams to resolve quality challenges.
• Contribute to customer reports, quality documentation, and project updates.
• Analyse quality data to identify trends and areas for improvement.
• Assist root-cause investigations using 5 Whys, Ishikawa, Pareto analyses.
• Support CAPA implementation, tracking, and verification.
• Assist in audits and maintain ongoing ISO 9001 compliance.
• Promote continuous improvement across the business.

Skills

Root cause analysis

CAPA management

Data analysis

Communication

Quality systems

Stakeholder engagement

Problem solving

ISO 9001 knowledge

Education

Bachelors in Mechanical/Manufacturing/Aerospace Eng

Tools

FMEA

CAPA

Job description

Job Description Summary As a Customer Quality Specialist, you will play a pivotal role in bridging the gap between our manufacturing teams and our customers. You will ensure that quality concerns are investigated effectively and communicated with the transparency and professionalism our clients expect. Working alongside experienced quality professionals, you will build your expertise in customer quality, structured root cause analysis, CAPA, audit readiness, and continuous improvement within a highly regulated engineering environment. This is an excellent opportunity for a quality professional or engineer with hands-on experience in a manufacturing or engineering environment who is ready to contribute from day one while developing toward a longer-term career in customer-facing or project quality.

Job Description

• Customer Investigations: Support customer-facing quality investigations, helping to identify root causes, coordinate effective corrective actions, and maintain clear communication with customers and internal stakeholders.
• Quality Planning & Risk Management: Assist in developing and maintaining quality plans, supporting risk identification and mitigation through tools such as FMEA to ensure products and processes meet customer, regulatory, and industry requirements.
• Cross-Functional Collaboration: Partner with manufacturing, engineering, procurement, project management, and commercial teams to resolve quality challenges and ensure alignment.
• Documentation & Reporting: Contribute to customer reports, quality documentation, and project updates, ensuring all information is accurate, timely, and communicated professionally.
• Data Analysis: Analyse quality performance data to identify trends, emerging risks, and opportunities for process improvement.
• Structured Problem‑Solving: Support root cause investigations using methodologies such as 5 Whys, Fishbone (Ishikawa), and Pareto Analysis to drive robust issue resolution.
• CAPA Management: Support the implementation, tracking, and verification of Corrective and Preventive Actions (CAPAs), ensuring actions are effective, timely, and properly documented.
• Audit Support: Support internal and external audits, contributing to audit preparation, evidence gathering, follow‑up actions, and ongoing compliance with the site Quality Management System and ISO 9001 requirements.
• Continuous Improvement: Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.

Essential candidate requirements

• Education: Bachelor’s degree in Mechanical, Manufacturing, Aerospace, or a related engineering discipline.
• Relevant Experience: Hands-on experience in a manufacturing, engineering, or quality-focused environment, gained through employment, apprenticeship, placement year, or graduate programme, with direct involvement in quality activities.
• Customer & Operational Quality Exposure: Experience supporting quality investigations, resolving non-conformances, and working across functions to address product or process quality issues in a manufacturing environment.
• Quality Systems & Manufacturing Knowledge: Good working knowledge of quality management principles, manufacturing processes, and the practical application of quality requirements within an operational setting.
• Structured Problem‑Solving: Practical experience supporting root cause investigations using structured methods such as 5 Whys, Fishbone (Ishikawa), Pareto Analysis, or similar problem-solving tools.
• Advanced Quality Tools: Working knowledge of core quality tools and methods, including FMEA and CAPA, with the ability to apply them in a manufacturing or engineering environment.
• Audit & Compliance: Working knowledge of ISO 9001 and experience supporting internal and external audits, including audit preparation, evidence gathering, follow‑up actions, and QMS compliance activity.
• Data Analysis: Strong analytical skills, with the ability to interpret quality data, identify trends, highlight emerging risks, and support data‑led improvement activity.
• Communication & Stakeholder Engagement: Strong written and verbal communication skills, with the ability to engage professionally with customers and work effectively with both technical and non-technical stakeholders.
• Career Motivation: Clear interest in building a career in customer quality, project quality, or broader operational quality within a regulated engineering or manufacturing environment.
• UK security clearance: You must be a sole national British citizen and have a valid UK passport and full UK driving licence.

Desired candidate requirements

• Customer Quality Exposure: Experience supporting customer-facing quality activities within a manufacturing or engineering environment.
• Continuous Improvement: Six Sigma Green Belt or equivalent continuous improvement training.
• Professional Approach: Proactive, collaborative, and keen to develop further within a quality-focused engineering environment.

What We Offer

At GE Vernova, we invest in your long-term success and wellbeing through a comprehensive, flexible benefits package designed to support what matters most to you.

• Our Total Rewards includes competitive compensation, a performance‑related bonus, flexible pension with a 10% employer contribution, employer‑funded private health insurance, income protection, and life assurance.
• We support your time to recharge with 26 days of holiday, plus bank holidays.
• Through our 'Flex Choice' programme, you can take advantage of corporate benefits such as buying and selling holiday, a cycle-to-work scheme, financial planning, critical illness insurance, personal accident cover, dental cover, the option to add family to a private health scheme, and travel insurance.

Why Join Us?

If you’re looking for a role where you can apply your quality experience, build stronger customer‑facing capability, and grow within a complex manufacturing environment, this is an excellent opportunity. You’ll support real investigations, work with experienced professionals, and play a key role in improving quality performance and customer confidence.

Additional Information

Relocation Assistance Provided: No

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different...we must be different. Our mission is embedded in our name. We retain our treasured legacy, "GE," in our name as an enduring and hard‑earned badge of quality and ingenuity. "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new innovative era of lower carbon energy that GE Vernova will help deliver. We have The Energy to Change the World. www.gevernova.com