Customer Outcome Executive (Success Plan Sales)

Leadout Capital; Greater London; Presencial; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Leadout Capital in London seeks a Customer Outcome Executive who sits at the intersection of sales and customer success. You will lead a proactive motion that handoffs from sales vision to post-sale value realization, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle.

This is a quota-carrying, high-impact role based in London. You will own a portfolio of new logo accounts, diagnose adoption challenges, and coordinate

Formación

• Experience in a new logo sales role within a complex, enterprise SaaS environment.
• Track record of managing a quota or revenue target.
• Experience developing and executing customer success or value-realisation plans with measurable outcomes.
• Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

Responsabilidades

• Partner with sales on strategic, high-value opportunities to define a measurable path to value.
• Own a portfolio of new logo accounts, diagnosing adoption challenges and under-realised value.
• Lead cross-functional strategies to stabilise accounts.
• Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services.

Conocimientos

New logo sales

Quota / revenue target

Cross-functional collaboration

Value realization plans

Descripción del empleo

Overview of the Role

As a Customer Outcome Executive, you sit at the intersection of sales and customer success within our UKI Chief Customer Office (Chief Customer Office). You lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realisation, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London.

Responsibilities

• Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.

• Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.

• Lead cross-functional strategies to stabilise accounts

• Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

Required Qualifications

• Experience in a new logo sales role within a complex, enterprise SaaS environment.

• Track record of managing a quota or revenue target

• Experience developing and executing customer success or value-realisation plans with measurable outcomes.

• Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

Preferred Qualifications

• Experience with customer health scoring or adoption analytics tools.

• Background in change management or organisational adoption strategy.

• Experience presenting to executive-level stakeholders on account strategy or recovery plans.