New-Logo Customer Success Leader

Salesforce, Inc.; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Outcome Executive in London to drive a proactive customer success motion for UKI.

You will orchestrate value realization from day one, owning a portfolio of new logo accounts and partnering with sales to define measurable value plans. You will lead cross-functional strategies with sales, delivery and services to stabilise accounts, while managing a services-based quota across Signature, Premier, and Advisory offerings.

Qualifications

• Experience in a new logo sales role within a complex, enterprise SaaS environment.
• Track record of managing a quota or revenue target.
• Experience developing and executing customer success or value-realisation plans with measurable outcomes.
• Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

Responsibilities

• Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
• Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
• Lead cross-functional strategies to stabilise accounts.
• Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

Skills

New logo sales

Quota attainment

Enterprise SaaS

Cross-functional collaboration

Executive stakeholder engagement

Job description

Salesforce, Inc. is seeking a Customer Outcome Executive in London to drive a proactive customer success motion for UKI.

You will orchestrate value realization from day one, owning a portfolio of new logo accounts and partnering with sales to define measurable value plans. You will lead cross-functional strategies with sales, delivery and services to stabilise accounts, while managing a services-based quota across Signature, Premier, and Advisory offerings.