Customer Operations Technician — Communications & Dispatch

Babcock International; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading infrastructure services provider is seeking a Customer Operations Technician to manage customer communications during repair and maintenance events. The role involves supporting dispatch teams, recording updates, and ensuring consistent information flow. Ideal candidates should have customer service experience, data management skills, and proficiency in relevant applications. This position offers a competitive salary, generous holiday entitlement, and comprehensive benefits, including a company pension and 24/7 access to health services.

Benefits

Competitive salary

~25 days holiday + bank holidays

Company pension with employer contributions

24-hour helpline for advice

Eyecare vouchers

Employee Assistance Programme (EAP)

24/7 remote GP access

Qualifications

• Experience in a customer service environment, ideally with vulnerable customers.
• Familiarity with managing data and coordinating communication channels.
• Proficiency in Microsoft applications is essential.

Responsibilities

• Deliver clear and timely customer communications linked to operational events.
• Support dispatch during urgent events and contact customers on the PSR.
• Record customer updates in the billing system as required.
• Collaborate with internal teams such as network, quality, and call center.

Skills

Customer service experience

Data management

Proficiency in Microsoft applications

Communication skills

Education

Customer service qualifications

Tools

IBM Maximo

Aptumo

Essendex

Job description

A leading infrastructure services provider is seeking a Customer Operations Technician to manage customer communications during repair and maintenance events. The role involves supporting dispatch teams, recording updates, and ensuring consistent information flow. Ideal candidates should have customer service experience, data management skills, and proficiency in relevant applications. This position offers a competitive salary, generous holiday entitlement, and comprehensive benefits, including a company pension and 24/7 access to health services.