Warehouse & Customer Operations Coordinator

Zachary Daniels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Friendly and supportive team environment

Exposure across multiple areas of the business

Central Manchester office location

Job summary

Zachary Daniels is seeking a Warehouse & Customer Operations Coordinator for their team in Manchester City Centre. This full-time office-based role involves handling customer enquiries, managing returns, and supporting warehouse operations within a vibrant e-commerce environment.

The right candidate will possess strong communication and organisational skills while thriving in a fast-paced retail setting. Join a friendly, supportive team and be part of a growing family-run fashion brand.

Qualifications

• Previous customer service experience is preferred.
• Strong communication skills with a personable and professional approach.
• Excellent attention to detail and organisational skills.
• A positive, team-oriented attitude with a hands-on approach.
• Comfortable working within a fast-paced e-commerce environment.

Responsibilities

• Managing customer enquiries across email, telephone, and social media.
• Handling returns, refunds, and exchanges efficiently.
• Monitoring deliveries and resolving courier-related issues.
• Supporting warehouse operations including picking, packing, and stock handling.
• Assisting with order management and general operational tasks.

Skills

Customer service experience

Strong communication skills

Attention to detail

Organisational skills

Team-oriented attitude

Job description

Warehouse & Customer Operations Coordinator | Manchester City Centre | £NMW
Full-Time | Office Based | Monday to Friday

A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.

Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.

You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.

Responsibilities

• Managing customer enquiries across email, telephone, and social media platforms
• Handling returns, refunds, and exchanges efficiently
• Monitoring deliveries and resolving courier-related issues
• Supporting warehouse operations including picking, packing, and stock handling
• Assisting with order management and general operational tasks

About You

• Previous customer service experience is preferred
• Strong communication skills with a personable and professional approach
• Excellent attention to detail and organisational skills
• A positive, team‑oriented attitude with a hands‑on approach
• Comfortable working within a fast-paced e-commerce environment

What's on Offer

• Opportunity to join an established and growing fashion brand
• Friendly, supportive and collaborative team environment
• Varied role with exposure across multiple areas of the business
• Central Manchester office location

If you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you!

BH36203