Customer Operations & Sales Administrator

TSI Incorporated; Kempston; Remote; GBP 21,000 - 30,000; Full time

Job summary

TSI Incorporated, Kempston-based, is seeking a dedicated Customer Services Support Administrator to help maintain order processing, service throughput and after-sales information. You will work across sales, service and related activities to support continuity, quality and efficiency.

The role involves order administration, service coordination, records management, cross-functional liaison and flexible support as priorities change, with occasional travel to customers as required.

Qualifications

• Sales order administration
• Service order administration
• After Sales Support
• Record maintenance in business systems
• Cross-functional coordination
• Flexible support as priorities evolve

Responsibilities

• Support sales activities to ensure orders are processed and delivered per customer requirements
• Run invoices for UK & Export shipments and provide shipping documentation
• Ensure compliance with HMRC regulations at shipment
• Maintain visibility of order activity and escalate issues when required
• Proactively manage service jobs and keep customers updated
• Support team priorities and resolve day-to-day issues

Job description

TSI Incorporated, Kempston-based, is seeking a dedicated Customer Services Support Administrator to help maintain order processing, service throughput and after-sales information. You will work across sales, service and related activities to support continuity, quality and efficiency.

The role involves order administration, service coordination, records management, cross-functional liaison and flexible support as priorities change, with occasional travel to customers as required.