Customer Operations & Logistics Specialist

Alexander Steele Recruitment; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company pension

Exciting career and developmentOpport

Job summary

Alexander Steele Recruitment is seeking a Customer Operations & Logistics Administrator in London to support smooth customer operations, order processing and outbound logistics. You will ensure accurate information across systems and help deliveries run efficiently.

The role requires organized individuals comfortable with ERP/MRP/CRM systems in a fast-paced environment, with opportunities to develop within manufacturing and FMCG settings.

Qualifications

• Experience in administration, customer operations, logistics or similar support-based role.
• Experience using ERP, MRP or CRM systems.
• Sage 200 experience would be advantageous but is not essential.
• Strong Microsoft Word, Excel and Outlook skills.
• Excellent attention to detail and the ability to manage multiple tasks and deadlines.
• Good communication skills and a professional approach when dealing with customers and internal stakeholders.
• Experience with delivery documentation, order processing or courier bookings would be beneficial.
• Experience within manufacturing, FMCG or a similar environment would also be advantageous.

Responsibilities

• Maintaining accurate customer, order and delivery information across internal systems and shared trackers.
• Supporting customer order processing, including order entry, checks and acknowledgements where required.
• Preparing and managing delivery paperwork, courier bookings, transport documentation and dispatch information.
• Working closely with logistics, dispatch, production and customer service teams to ensure orders and deliveries run smoothly.
• Monitoring delivery issues, gathering relevant information and escalating recurring problems where necessary.
• Providing administration support for samples, courier movements and associated documentation.
• Assisting with weekly and monthly customer operations reporting, ensuring information is accurate and up to date.
• Supporting the wider team during busy periods, holidays and absence.
• Maintaining customer files and ensuring ERP, CRM and other internal system records remain accurate.
• Providing occasional reception cover, including answering calls, welcoming visitors and supporting general office administration.

Skills

Organisation

Attention to detail

Communication skills

Time management

Teamwork

Tools

ERP systems

MRP systems

CRM systems

Sage 200

Job description

Alexander Steele Recruitment is seeking a Customer Operations & Logistics Administrator in London to support smooth customer operations, order processing and outbound logistics. You will ensure accurate information across systems and help deliveries run efficiently.

The role requires organized individuals comfortable with ERP/MRP/CRM systems in a fast-paced environment, with opportunities to develop within manufacturing and FMCG settings.