Logistics Support Administrator

Confidential; Twickenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Confidential in Twickenham is seeking a Logistics Support Administrator to join the team. This office-based, full-time role runs Monday to Friday and acts as the vital link between logistics, supply chain, and sales to keep orders moving smoothly.

The successful candidate will manage orders, coordinate transport, handle customer inquiries by phone and email, and keep CRM records up-to-date. Applicants must have full right to work in the UK and a keen eye for detail.

Qualifications

• Must have solid, proven experience in a Logistics Administration role.

Responsibilities

• Order Management: Processing customer orders and preparing quotes.
• Logistics Coordination: Booking transport with hauliers, tracking shipments, and ensuring delivery paperwork is accurate.
• Customer Service: Serve as the main point of contact for customers via phone and email, provide updates and resolve issues.
• Team Support: Maintain CRM records and support the sales team with admin tasks.

Skills

Organised

Excellent communication

Multicultural environment experience

Attention to detail

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

Logistics Support Administrator required. We're helping our client in Twickenham find a sharp and organised Logistics Support Administrator to join their team.

This is a key role that keeps the entire sales process running smoothly, from the moment an order is placed right through to delivery. You'll be the vital link connecting the logistics, supply chain, and sales departments.

A quick heads-up: this is a full-time, office-based position, Monday to Friday. We're unable to offer hybrid working for this role, sorry!

• Order Management: Processing customer orders and preparing quotes.
• Logistics Coordination: Booking transport with hauliers, tracking shipments, and making sure all delivery paperwork is spot on.
• Customer Service: You'll be the go-to person for customers, answering questions by phone and email, providing updates, and sorting out any issues that pop up.
• Team Support: Keeping records up-to-date in the CRM system and helping the sales team with various admin tasks.

• Solid, proven experience in a Logistics Administration role is essential.
• Supply chain experience and someone who can work effectively in a multicultural environment.
• You'll need to be confident with IT, especially Microsoft Excel and Word, and have experience with data entry or CRM software.
• You're someone who is naturally organised, can juggle multiple tasks without breaking a sweat, and has a great eye for detail in a busy environment.
• Excellent communication skills, both written and verbal, are a must as you'll be liaising with colleagues, suppliers, and customers daily.

Please note that applicants must have the full right to work in the UK, as the company is unable to sponsor visas for this position.