Customer Operations Lead: Onboarding & Support

ClearCourse; Waterlooville; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + benefits

25 days holiday + your birthday off

Private medical insurance (Bupa)

Life assurance & income protection

Enhanced parental leave

Job summary

A leading hospitality gift platform in Waterlooville seeks a Customer Operations Supervisor to manage daily customer support and onboarding operations. The role requires proven experience in customer operations and team supervision. Successful candidates will possess strong skills in support tools and communication. The position offers a competitive salary, 25 days of holiday, and private medical insurance among other benefits, making it an excellent opportunity in a growing business.

Qualifications

• Proven experience in customer operations or service leadership roles.
• Experience supervising customer operations teams.
• Strong knowledge of customer support tools.

Responsibilities

• Manage daily customer support and onboarding activities.
• Line manage Customer Operations Specialists.
• Handle complex customer queries as an escalation point.

Skills

Customer operations experience

Supervisory experience

Knowledge of support tools like HubSpot

Strong communication skills

Organizational skills

Tools

HubSpot

Zendesk

Job description

A leading hospitality gift platform in Waterlooville seeks a Customer Operations Supervisor to manage daily customer support and onboarding operations. The role requires proven experience in customer operations and team supervision. Successful candidates will possess strong skills in support tools and communication. The position offers a competitive salary, 25 days of holiday, and private medical insurance among other benefits, making it an excellent opportunity in a growing business.