Customer Experience Supervisor & Operations Lead

Office Angels; Lewes; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Operational duty shifts pay

Supportive working environment

Training and development opportunities

Progression potential

Job summary

Office Angels is seeking a Customer Experience Supervisor in Lewes to lead a busy customer-focused team and oversee day-to-day operations. The role concentrates on delivering exceptional service, coaching staff and driving continuous improvement across a high-volume environment.

You will manage performance, support training, and ensure processes run smoothly while maintaining strong stakeholder relationships.

Qualifications

• Experienced supervisor or team leader in a customer service environment.
• Proven track record of leading teams and delivering high customer satisfaction.
• Strong organisational and problem-solving abilities.

Responsibilities

• Lead, motivate and develop a customer-facing team to deliver outstanding service standards.
• Oversee daily operations, ensuring processes run efficiently and customer expectations are exceeded.
• Support performance management, coaching and training activities.
• Handle escalated customer enquiries, providing effective solutions.
• Monitor service levels, productivity and KPIs.
• Identify opportunities to improve processes and ways of working.
• Support delivery of projects and operational initiatives.
• Ensure compliance with company policies and data protection requirements.
• Act as operational lead during peak periods, events and key business activities.
• Build relationships with internal stakeholders and external partners.

Skills

People leadership

Customer service

Organisational skills

CRM systems

Communication

Problem solving

Tools

MS Office

Database systems

Job description

Office Angels is seeking a Customer Experience Supervisor in Lewes to lead a busy customer-focused team and oversee day-to-day operations. The role concentrates on delivering exceptional service, coaching staff and driving continuous improvement across a high-volume environment.

You will manage performance, support training, and ensure processes run smoothly while maintaining strong stakeholder relationships.