Customer Operations & Experience Coordinator

Baxters Canada Inc; Fochabers; On-site; GBP 25,000 - 35,000; Full time

Job summary

Baxters Canada Inc is seeking a highly organised Customer Operations Coordinator to join their team in Fochabers. This role involves maintaining strong relationships with external customers and internal stakeholders while ensuring accurate order processing and KPI reporting.

The successful candidate will have excellent communication skills, a customer-focused mindset, and a good understanding of business processes. ERP experience is preferred but not essential as training will be provided.

Qualifications

• Demonstrates a commitment to delivering high levels of service.
• Ability to work independently and manage responsibilities effectively.
• Good understanding of end-to-end business processes.

Responsibilities

• Support the Customer Operations team by maintaining accurate customer profiles.
• Review and process customer orders, ensuring accuracy and timeliness.
• Collaborate with internal departments to ensure timely despatch of orders.

Skills

Customer focused mindset

Effective communication

Ability to develop relationships

Attention to detail

Experience with ERP systems

Tools

Oracle ERP systems

Job description

Baxters Canada Inc is seeking a highly organised Customer Operations Coordinator to join their team in Fochabers. This role involves maintaining strong relationships with external customers and internal stakeholders while ensuring accurate order processing and KPI reporting.

The successful candidate will have excellent communication skills, a customer-focused mindset, and a good understanding of business processes. ERP experience is preferred but not essential as training will be provided.