Customer Success & ERP Coordinator

Ishida Europe Ltd; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ishida Europe Ltd is looking for a Customer Support Coordinator to empower our Aftersales teams. The role focuses on handling customer interactions, managing tickets, processing quotes, orders and invoices, and coordinating engineers’ schedules.

You will need strong administrative skills, excellent communication, and a proactive approach to ensure customer satisfaction and smooth service operations. This is a UK-based role requiring diligent organization and teamwork.

Qualifications

• Experience with ERP systems for order processing, invoicing and credits.
• Experience using ticketing systems for managing customer enquiries.
• Excellent customer service skills with high accuracy.
• Ability to work to tight deadlines and prioritise tasks.

Responsibilities

• Coordinate UK & Central Service Team activities using Zendesk & ERP.
• Answer customer enquiries via tickets, email and phone.
• Raise quotations and convert to orders on receipt of PO.
• Schedule installations and commissioning for engineers.
• Process service orders and invoicing.
• Manage service contract schedules and parts; raise POs as needed.
• Arrange travel for engineers as required.
• Close service orders in a timely manner.

Skills

Accuracy & detail

Coordination

ERP systems experience

Ticketing systems (Zendesk)

Customer service

Team player

Prioritisation

Tools

Zendesk

ERP system

Job description

Ishida Europe Ltd is looking for a Customer Support Coordinator to empower our Aftersales teams. The role focuses on handling customer interactions, managing tickets, processing quotes, orders and invoices, and coordinating engineers’ schedules.

You will need strong administrative skills, excellent communication, and a proactive approach to ensure customer satisfaction and smooth service operations. This is a UK-based role requiring diligent organization and teamwork.