Customer Operations & Fulfillment Coordinator

Ferrero International S.A.; Alfreton CP; On-site; GBP 32,000 - 45,000; Full time

Job summary

Ferrero is seeking a Customer Service Analyst to join its UK customer operations. You’ll link customers with sales, supply chain and logistics to ensure orders are managed from start to finish, driving satisfaction and efficiency.

You’ll build partnerships, influence delivery schedules, and support continuous improvement in operations, with a focus on accuracy, service levels, and cost optimization.

Qualifications

• Strong customer service skills and professional communication.
• Effective problem-solving under pressure.
• Detail-oriented with a customer-centric mindset.
• Ability to work independently and meet tight deadlines.
• Strong numeracy and analytical approach.

Responsibilities

• Ensuring seamless customer order processing and meeting service levels.
• Balance customer volumes, seasonal commitments, and communicate variations.
• Maintain comprehensive customer records for uninterrupted support.
• Collaborate with 3rd party logistics and finance to ensure on-time delivery.
• Monitor forecasts and stock levels to balance demand and maximize sales.

Skills

Customer service

Problem solving

Numeracy

Attention to detail

Independent working

FMCG supply chain

Job description

Ferrero is seeking a Customer Service Analyst to join its UK customer operations. You’ll link customers with sales, supply chain and logistics to ensure orders are managed from start to finish, driving satisfaction and efficiency.

You’ll build partnerships, influence delivery schedules, and support continuous improvement in operations, with a focus on accuracy, service levels, and cost optimization.