Customer Operations & Compliance Administrator

JUICE RECRUITMENT; Shepton Mallet; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Onsite parking

25 days holiday plus Bank Holidays

Social events and get-togethers

Ongoing training opportunities

Job summary

Juice Recruitment is seeking a meticulous Support Administrator to ensure smooth operations behind the scenes. You will handle customer enquiries, orders, and stock, while maintaining robust records and compliant processes.

The role involves coordinating servicing and engineer visits, supporting compliance, and liaising with customers, suppliers and internal teams. A proactive, collaborative approach is essential for success.

Qualifications

• Excellent attention to detail and a methodical approach to administration.
• Strong organisational skills with the ability to manage competing priorities.
• Confident communication skills and a professional, customer-focused approach.
• Good IT skills and confidence working with databases and administrative systems.
• Ability to follow processes and procedures accurately.
• Proactive approach to problem-solving and escalating concerns when required.
• Ability to work collaboratively with customers, colleagues and external contacts.
• Understanding the importance of accurate records and compliance.

Responsibilities

• Managing customer enquiries, quotations and orders.
• Coordinating servicing, repairs and engineer visits.
• Maintaining accurate records, databases and documentation.
• Managing loan and sample stock, ensuring full traceability.
• Monitoring temperature-controlled equipment and escalating any issues.
• Liaising with customers, suppliers and internal teams to ensure requests are handled efficiently.
• Supporting compliance with company procedures and quality standards.
• Keeping maintenance contracts and service schedules up to date.

Skills

Attention to detail

Organisation

Communication

IT skills

Process adherence

Problem solving

Collaboration

Compliance awareness

Tools

Databases

Administrative software

Job description

Juice Recruitment is seeking a meticulous Support Administrator to ensure smooth operations behind the scenes. You will handle customer enquiries, orders, and stock, while maintaining robust records and compliant processes.

The role involves coordinating servicing and engineer visits, supporting compliance, and liaising with customers, suppliers and internal teams. A proactive, collaborative approach is essential for success.