Customer Operations Administrator - Growth, Training & Team Support

Adaptable Recruitment Limited; Skelmersdale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Onsite parking

Clear progression

Ongoing training and support

Positive team culture

Job summary

Adaptable Recruitment Limited in Skelmersdale is seeking a Customer Operations Administrator on a permanent, office-based basis. You will support customer orders end-to-end, maintain records and liaise with production and logistics to keep timelines on track. The role offers a structured environment with clear progression and on-site parking.

Salary is £26,500 per annum, with 25 days holiday plus bank holidays, and ongoing training and support to help you grow within a supportive team.

Qualifications

• Attention to detail and accuracy in admin tasks.
• Structured, process-driven approach to work.
• Able to prioritise and multitask in a fast-paced environment.
• Clear, professional communication with internal teams and customers.

Responsibilities

• Set up, manage and update customer job records within the system
• Maintain stock codes and ensure data accuracy
• Create clear process guides and instructions for internal teams
• Act as a key point of contact for customers, providing updates and handling queries
• Work closely with Production, Planning, IT, Quality and Logistics teams
• Track order timelines and performance, producing reports where needed
• Handle incoming calls and ensure accurate message taking
• Use systems such as Excel, Outlook, Acrobat and internal platforms daily

Skills

Attention to detail

Structured / process-driven

Multi-tasking

Clear communicator

Organised

Team player

Administrative experience

Customer service experience

Tools

Excel

Outlook

Acrobat

Job description

Adaptable Recruitment Limited in Skelmersdale is seeking a Customer Operations Administrator on a permanent, office-based basis. You will support customer orders end-to-end, maintain records and liaise with production and logistics to keep timelines on track. The role offers a structured environment with clear progression and on-site parking.

Salary is £26,500 per annum, with 25 days holiday plus bank holidays, and ongoing training and support to help you grow within a supportive team.