Customer Onboarding Experience Lead

Verastar; Sale; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus Scheme

Pension contributions

25 days holiday

Birthday off

Cycle to work

Well-being support

Job summary

Clear Business is seeking a Customer Onboarding Advisor to join our growing team in the UK. You will guide new customers through their onboarding journey, from initial setup to service activation, ensuring a smooth and positive experience.

You’ll act as the main point of contact, manage expectations, and coordinate with internal departments and third-party partners to deliver exceptional onboarding outcomes.

Qualifications

• Experience in customer service, onboarding or service delivery roles.
• Experience managing customer cases from start to finish.
• Experience working to service levels and targets.

Responsibilities

• Manage onboarding activities from order receipt to activation.
• Be the main point of contact for customers and manage expectations.
• Review and validate customer information for accuracy and completeness.
• Build strong relationships and deliver an exceptional customer experience.
• Identify and resolve onboarding issues and delays.
• Coordinate onboarding with internal teams, suppliers, and partners.
• Own customer queries and escalations through to resolution.
• Ensure activities comply with company policies and standards.
• Identify opportunities to improve customer journeys.

Skills

Customer service

Onboarding

CRM systems

Communication

Organization

Problem solving

Attention to detail

Team collaboration

Tools

CRM systems

Job description

Clear Business is seeking a Customer Onboarding Advisor to join our growing team in the UK. You will guide new customers through their onboarding journey, from initial setup to service activation, ensuring a smooth and positive experience.

You’ll act as the main point of contact, manage expectations, and coordinate with internal departments and third-party partners to deliver exceptional onboarding outcomes.