Customer Onboarding Advisor

Clear Business

Sale

On-site

GBP 25,000 - 28,000

Full time

4 days ago

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Benefits offered by this job

Salary

Bonus

Pension

Discounts

Holidays 25-28

Birthday off

Extra holidays

Cycle to work

Well-being support

Gym on-site

Free parking

Job summary

Clear Business is seeking a Customer Onboarding Advisor to join our growing team in the UK. You’ll be the first point of contact for new customers, guiding them through onboarding from setup to service activation and ensuring a smooth, positive experience.

You’ll collaborate with internal teams and suppliers, manage onboarding activities end-to-end, resolve issues, and continually seek improvements to the customer journey in a busy, client‑facing environment.

Qualifications

Experience in customer service, onboarding, administration, service delivery, or operational support.
Experience managing customer cases from start to finish.
Familiarity with service levels, targets, or performance measures.
Track record of handling customer inquiries and resolving issues.

Responsibilities

Manage customers through onboarding from receipt to service activation.
Act as main point of contact and provide updates throughout onboarding.
Review and validate customer information for accuracy and completeness.
Build positive relationships and deliver exceptional customer experience from day one.
Identify and resolve issues, delays, or concerns affecting outcomes.
Coordinate onboarding with internal teams, suppliers, and third‑party partners.
Own customer queries, complaints, and escalations through to resolution.
Ensure activities comply with company policies and standards.
Identify opportunities to improve customer journeys and support continuous improvement.

Skills

Customer service

Onboarding

Administration

Service delivery

CRM systems

Communication

Tools

CRM systems

Job description

Our Role

Do you genuinely enjoy helping customers? Are you the person who takes ownership, solves problems, keeps people informed, and makes sure things get done properly?

At Clear Business, we're looking for a Customer Onboarding Advisor to join our growing team. This is a fantastic opportunity for someone with a strong background in customer service, customer care, or customer support who is passionate about delivering exceptional customer experiences.

As the first point of contact for our new customers, you'll play a vital role in shaping their experience with Clear Business. You'll guide customers through their onboarding journey, ensuring everything runs smoothly from initial setup through to service activation.

If you're organised, customer-focused, and love seeing a job through from start to finish, we'd love to hear from you.

What we want you to do

As a Customer Onboarding Advisor, you'll manage customers through the onboarding process, acting as their trusted point of contact and ensuring they receive a seamless and positive experience.

Managing customer onboarding activities from receipt of order through to successful service activation.
Acting as the main point of contact for customers, providing updates and managing expectations throughout their onboarding journey.
Reviewing and validating customer information to ensure records and documentation are accurate and complete.
Building positive relationships and delivering an exceptional customer experience from day one.
Proactively identifying and resolving issues, delays, or concerns that could impact customer outcomes.
Working closely with internal departments, suppliers, and third‑party partners to coordinate onboarding activities.
Taking ownership of customer queries, complaints, and escalations through to resolution.
Ensuring all activity is completed accurately and compliantly in line with company policies and standards.
Identifying opportunities to improve customer journeys and support continuous improvement initiatives.

What you need to have already done to be right for this role

We're looking for someone who genuinely cares about customers and takes pride in delivering a brilliant service experience.

You'll ideally have:

Experience within a customer service, customer care, onboarding, administration, service delivery, or operational support environment.
Experience managing customer cases from start to finish.
Experience working to service levels, targets, or performance measures.
A track record of handling customer enquiries and resolving issues effectively.

Experience within a B2B environment, working with multiple workstreams, CRM systems, or third‑party suppliers would be advantageous but isn't essential.

Skills

Passionate about delivering outstanding customer service.
An excellent communicator with strong written and verbal skills.
Highly organised with exceptional attention to detail.
A natural problem solver who remains calm under pressure.
Able to prioritise effectively in a fast‑paced environment.
Resilient, adaptable, and focused on achieving positive outcomes for customers.
A collaborative team player who enjoys working with colleagues across the business.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

In return for your hard work, you'll get

It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.

£25,091 - £27,600 basic salary
Bonus Scheme
Pension contributions and life assurance coverage
Generous discounts at numerous high street and online retailers
25 days holiday, increasing to 28 days through length of service
Enjoy your birthday off every year
Purchase up to 10 additional holidays and sell up to 5 days per year
Cycle to work scheme
Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice

The important extras

Join our giving back initiative and support with charity fundraising and volunteering activities
Full time/Permanent contract of 37.5 hours per week
Enjoy fantastic on‑site amenities including a complimentary gym & free parking.
No weekends and every bank holiday off

What happens next

If you're passionate about delivering exceptional customer experiences and want to join a business where your work genuinely makes a difference, we'd love to hear from you.

Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

Successful candidates will be subject to pre‑employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.

Our Story

We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: