Customer Onboarding & Success Specialist

Clear Business; Sale; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus Scheme

Pension + Life Assurance

Holiday entitlement 25 days

Birthday day off

Cycle to work

Well-being support

Staff discounts

On-site gym & parking

Job summary

Clear Business is seeking a Customer Onboarding Advisor in the UK to guide new customers through onboarding, from setup to service activation. You will coordinate with internal teams and third-party partners to ensure a smooth experience and proactive issue resolution.

The role emphasizes strong customer focus, ownership, and the ability to manage multiple onboarding workstreams in a fast-paced environment.

Qualifications

• Experience in customer service or onboarding, handling customer cases end-to-end.
• Ability to manage onboarding activities and coordinate with multiple teams.
• Strong communication and problem-solving skills with attention to detail.

Responsibilities

• Manage customer onboarding from order receipt to successful activation.
• Be the main contact for customers, providing updates throughout onboarding.
• Review customer information for accuracy and completeness.
• Build positive relationships and deliver exceptional customer experience.

Skills

Customer service

Onboarding

Administration

Problem solving

Communication

Team collaboration

Tools

CRM systems

MS Office

Job description

Clear Business is seeking a Customer Onboarding Advisor in the UK to guide new customers through onboarding, from setup to service activation. You will coordinate with internal teams and third-party partners to ensure a smooth experience and proactive issue resolution.

The role emphasizes strong customer focus, ownership, and the ability to manage multiple onboarding workstreams in a fast-paced environment.