Customer Onboarding Advisor

Verastar; Sale; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus Scheme

Pension contributions

25 days holiday

Birthday off

Cycle to work

Well-being support

Job summary

Clear Business is seeking a Customer Onboarding Advisor to join our growing team in the UK. You will guide new customers through their onboarding journey, from initial setup to service activation, ensuring a smooth and positive experience.

You’ll act as the main point of contact, manage expectations, and coordinate with internal departments and third-party partners to deliver exceptional onboarding outcomes.

Qualifications

• Experience in customer service, onboarding or service delivery roles.
• Experience managing customer cases from start to finish.
• Experience working to service levels and targets.

Responsibilities

• Manage onboarding activities from order receipt to activation.
• Be the main point of contact for customers and manage expectations.
• Review and validate customer information for accuracy and completeness.
• Build strong relationships and deliver an exceptional customer experience.
• Identify and resolve onboarding issues and delays.
• Coordinate onboarding with internal teams, suppliers, and partners.
• Own customer queries and escalations through to resolution.
• Ensure activities comply with company policies and standards.
• Identify opportunities to improve customer journeys.

Skills

Customer service

Onboarding

CRM systems

Communication

Organization

Problem solving

Attention to detail

Team collaboration

Tools

CRM systems

Job description

Do you genuinely enjoy helping customers? Are you the person who takes ownership, solves problems, keeps people informed, and makes sure things get done properly?

At Clear Business, we’re looking for a Customer Onboarding Advisor to join our growing team. This is a fantastic opportunity for someone with a strong background in customer service, customer care, or customer support who is passionate about delivering exceptional customer experiences.

As the first point of contact for our new customers, you’ll play a vital role in shaping their experience with Clear Business. You’ll guide customers through their onboarding journey, ensuring everything runs smoothly from initial setup through to service activation.

What We Want You To Do

• Managing customer onboarding activities from receipt of order through to successful service activation.
• Acting as the main point of contact for customers, providing updates and managing expectations throughout their onboarding journey.
• Reviewing and validating customer information to ensure records and documentation are accurate and complete.
• Building positive relationships and delivering an exceptional customer experience from day one.
• Proactively identifying and resolving issues, delays, or concerns that could impact customer outcomes.
• Working closely with internal departments, suppliers, and third-party partners to coordinate onboarding activities.
• Taking ownership of customer queries, complaints, and escalations through to resolution.
• Ensuring all activity is completed accurately and compliantly in line with company policies and standards.
• Identifying opportunities to improve customer journeys and support continuous improvement initiatives.

What you need to have already done to be right for this role

We’re looking for someone who genuinely cares about customers and takes pride in delivering a brilliant service experience.

• Experience within a customer service, customer care, onboarding, administration, service delivery, or operational support environment.
• Experience managing customer cases from start to finish.
• Experience working to service levels, targets, or performance measures.
• A track record of handling customer enquiries and resolving issues effectively.

Experience within a B2B environment, working with multiple workstreams, CRM systems, or third-party suppliers would be advantageous but isn’t essential.

Skills

• Passionate about delivering outstanding customer service.
• An excellent communicator with strong written and verbal skills.
• Highly organised with exceptional attention to detail.
• A natural problem solver who remains calm under pressure.
• Able to prioritise effectively in a fast-paced environment.
• Resilient, adaptable, and focused on achieving positive outcomes for customers.
• A collaborative team player who enjoys working with colleagues across the business.

Our Story

Clear Business was established with the goal of simplifying our customers’ lives and making our colleagues’ experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

In return for your hard work, you’ll get

• £25,091 - £27,600 basic salary
• Bonus Scheme
• Pension contributions and life assurance coverage
• Generous discounts at numerous high street and online retailers
• 25 days holiday, increasing to 28 days through length of service
• Enjoy your birthday off every year
• Purchase up to 10 additional holidays and sell up to 5 days per year
• Cycle to work scheme
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice

The important extras

• Join our giving back initiative and support with charity fundraising and volunteering activities
• Full time/Permanent contract of 37.5 hours per week
• Enjoy fantastic on-site amenities including a complimentary gym & free parking.
• No weekends and every bank holiday off

What Happens Next

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. Successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.