Customer Onboarding PM | SaaS Implementations & Go-Live Lead

TRIA; Bradley Stoke; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Annual bonus 8%

Enhanced pension 18%

Job summary

TRIA in the United Kingdom is looking for a Customer Onboarding Project Manager to lead the end-to-end onboarding for new customers in a fast-moving, data-driven environment. You’ll own the journey from kickoff to go-live, coordinating across Engineering, Data, Customer Success and Design to deliver smooth implementations.

The role demands 5+ years in project management, preferably in SaaS or client-facing deployments.

Qualifications

• 5+ years of project management experience, ideally in SaaS, technology or client-facing implementations.
• Strong communication and stakeholder management to align cross-functional teams.
• Ability to own end-to-end onboarding projects from kickoff to go-live.

Responsibilities

• Own the end-to-end onboarding and implementation of the platform for new customers.
• Act as the primary project contact, building relationships and managing expectations.
• Coordinate internal teams across Engineering, Data, Customer Success and Design.
• Manage project plans, timelines, risks, dependencies and priorities.
• Oversee data integrations, configuration and customization activities.
• Identify and resolve issues to keep implementations on track.
• Provide regular project updates to customers and internal stakeholders.
• Ensure customers are set up and ready for go-live.

Skills

Project management

Stakeholder management

Communication

Organisational skills

Job description

TRIA in the United Kingdom is looking for a Customer Onboarding Project Manager to lead the end-to-end onboarding for new customers in a fast-moving, data-driven environment. You’ll own the journey from kickoff to go-live, coordinating across Engineering, Data, Customer Success and Design to deliver smooth implementations.

The role demands 5+ years in project management, preferably in SaaS or client-facing deployments.