Head of Implementation & Onboarding Delivery

Joblogic; Birmingham; On-site; GBP 100,000 - 150,000; Full time

Job summary

Joblogic invites applications for Head of Implementation to lead the end-to-end delivery of new customer implementations, from contract through go-live, for every customer routed through Core Implementation.

You will manage the delivery organisation via Implementation Team Leaders and ensure a high-quality onboarding portfolio, strong customer satisfaction, and Year 1 retention outcomes across segments.

Responsibilities

• Lead the Implementation Team Leaders and, through them, the regional squads of Implementation Consultants.
• Own resourcing and capacity planning across squads, ensuring Implementation Consultants carry a manageable, healthy caseload.
• Build capability and a clear career pathway across the function.
• Set clear objectives and ways of working for Team Leaders, and hold them accountable for the performance and capability of their squads.
• Own onboarding delivery performance for the function: go-live throughput, early time to value, time to go-live, and overall management of the onboarding portfolio.
• Own customer experience and satisfaction for all Implementation projects.

Job description

Joblogic invites applications for Head of Implementation to lead the end-to-end delivery of new customer implementations, from contract through go-live, for every customer routed through Core Implementation.

You will manage the delivery organisation via Implementation Team Leaders and ensure a high-quality onboarding portfolio, strong customer satisfaction, and Year 1 retention outcomes across segments.