Change of Tenancy Advisor

Verastar; Sale; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension contributions

Generous discounts

25 days annual leave

Birthday off

Holiday purchase/sell options

Cycle to work

Job summary

Clear Business is hiring a Change of Tenancy Advisor to support customers moving in or out of properties. You will handle enquiries, resolve issues, and upsell services while maintaining accurate records and ensuring GDPR compliance.

The role focuses on delivering first‑class service, handling sensitive conversations with empathy, and collaborating with internal teams to meet customer needs. Hybrid working is available with a focus on high-quality customer care.

Qualifications

• Minimum 2 years in fast-paced telesales or customer service.
• Strong understanding of B2B customer care and sales processes.
• Proven ability to negotiate across products, pricing structures, and contracts.
• Confident user of CRM systems and other customer management tools.
• Experience in utilities sector is highly desirable.
• Solid knowledge of data protection regulations and compliance standards.
• Proactive, positive attitude with ability to thrive under pressure.

Responsibilities

• Support customers through moving in or out of properties, ensuring a smooth and positive experience.
• Respond to customer enquiries, resolving issues efficiently.
• Deliver exceptional service while identifying opportunities to promote additional products and services.
• Onboard new customers and upsell where appropriate, aligning with their requirements.
• Maintain accurate and up-to-date records across internal systems.
• Make informed decisions balancing customer satisfaction with business objectives.
• Verify tenancy changes and prevent fraudulent activity with attention to detail.
• Develop in-depth knowledge of water services to provide expert support.
• Aim for first-contact resolution, escalate complex issues when necessary.
• Promote self-service tools and explore other available services.
• Foster strong relationships with colleagues across departments
• Manage proactive and reactive customer requests with professionalism
• Investigate non-payment issues related to Change of Tenancy scenarios
• Ensure activities comply with GDPR, regulatory standards, and internal quality policies.

Skills

Telesales / Customer service

B2B sales processes

Negotiation

Calm under pressure

Data protection compliance

Tools

CRM systems

Job description

Are you a natural problem-solver with a passion for helping customers? Join us as a Change of Tenancy Advisor and become the friendly voice our customers rely on during some of life’s biggest moments, like moving premises.

In this role, you’ll be the go-to expert for customers who are moving in or out of a property. You’ll make sure their transition is smooth, their questions are answered, and their experience with us is nothing short of excellent. You’ll also handle more sensitive conversations, such as bereavements, with empathy and care.

What You’ll Be Doing

• Support customers through the process of moving in or out of properties, ensuring a smooth and positive experience
• Respond to customer enquiries, resolving issues efficiently and effectively
• Deliver exceptional service while identifying opportunities to promote additional products and services
• Onboard new customers and upsell where appropriate, aligning with their requirements
• Maintain accurate and up-to‑date records across internal systems
• Make informed decisions that balance customer satisfaction with business objectives
• Verify tenancy changes and prevent fraudulent activity through careful attention to detail
• Develop in-depth knowledge of our water services to provide expert support
• Aim for first‑contact resolution, escalating complex issues when necessary
• Promote the use of self‑service tools and encourage exploration of other available services
• Foster strong working relationships with colleagues across departments
• Manage both proactive and reactive customer requests with professionalism
• Investigate non‑payment issues related to Change of Tenancy scenarios
• Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.

Your Experience

• A minimum of 2 years’ experience in a fast‑paced telesales or customer service environment
• Strong understanding of B2B customer care and sales processes
• Proven ability to negotiate across a range of products, pricing structures, and contract terms
• Confident user of CRM systems and other customer management tools
• Previous experience in the utilities sector is highly desirable
• Solid knowledge of data protection regulations and compliance standards
• A proactive, positive attitude with the ability to thrive under pressure in a dynamic setting

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the ‘One to Watch’ award from Best Companies.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on‑site amenities including a complimentary gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks, quiz nights, and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What Happens Next

If you’re looking for a new challenge with great benefits at an award‑winning company, then Clear Business is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre‑employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.