Retentions Account Manager

Clear Business

Sale

Hybrid

GBP 27,000 - 29,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Uncapped Commission

Pension contributions

Discounts at retailers

25 days holiday

Birthday off

Additional holidays purchase/sell

Cycle to work

Well-being support

On-site gym

Free parking

Job summary

Clear Business is seeking an ambitious Retentions Account Manager to join our Customer Retentions team in the UK. You will renew contracts with existing business customers, build strong relationships, and negotiate terms to drive long-term retention and growth.

The role is hybrid, focusing on delivering outstanding customer experiences while meeting sales targets. A successful candidate will influence decisions, handle objections professionally, and collaborate across the business to ensure a

Qualifications

Previous experience in high-volume B2B sales, retentions or renewals.
Experience negotiating products, pricing or contracts.
Strong understanding of customer retention and sales techniques.

Responsibilities

Discuss upcoming contract renewals with existing business customers.
Build strong customer relationships through meaningful conversations and account management.
Identify customer needs and find solutions that encourage long-term retention.
Negotiate product, pricing and contract options to create mutually beneficial outcomes.
Manage objections confidently and professionally to retain customer business.
Maintain accurate records across CRM and business systems.
Work within company policies, quality standards, and regulatory requirements.
Develop expertise in our products, services, and sales processes.
Collaborate with colleagues across the business to ensure a seamless customer experience.

Skills

Negotiation

Communication

Account management

Relationship building

Target-driven

B2B sales

Job description

Our Role

Are you a confident salesperson who thrives on building relationships, overcoming objections, and finding solutions that work for customers?

We're looking for ambitious and commercially minded Retentions Account Managers to join our Customer Retentions team. This is a high-energy, target-driven sales role where you'll speak with existing business customers, helping them renew and retain the products and services they rely on while delivering outstanding customer experiences.

Whether your background is in retentions, renewals, account management, business-to-business sales, or customer loyalty, this is an opportunity to join a successful team where your ability to influence, negotiate and close deals will directly impact your success.

If you enjoy speaking to customers, hitting targets, and turning conversations into commercial opportunities, we'd love to hear from you.

What we want you to do

As a Retentions Account Manager, you'll manage conversations with existing customers approaching renewal, helping them understand the value of staying with Clear Business and ensuring we continue to meet their needs.

Speaking to existing business customers to discuss upcoming contract renewals.
Building strong customer relationships through meaningful conversations and excellent account management.
Identifying customer needs and finding solutions that encourage long-term retention and loyalty.
Negotiating product, pricing and contract options to create mutually beneficial outcomes.
Managing objections confidently and professionally to retain customer business.
Maintaining accurate records across CRM and business systems.
Working within company policies, quality standards, and regulatory requirements.
Developing expert knowledge of our products, services, and sales processes.
Collaborating with colleagues across the business to ensure customers receive a seamless experience.

What you need to have already done to be right for this role

We're looking for people who love sales, enjoy customer interaction, and are motivated by achieving results.

You'll ideally have:

Previous experience in a high-volume B2B sales, retentions, renewals or account management role.
Experience negotiating products, pricing, contracts or commercial agreements with customers.
A strong understanding of customer retention and sales techniques.
A customer-focused approach with a proven ability to build rapport and influence decision-making.

Skills

A confident communicator with strong listening and negotiation skills.
Resilient and driven, with the determination to succeed in a target-driven environment.
Organised, detail-focused and able to manage multiple customer accounts effectively.
Motivated by achieving goals and continuously improving your performance.
Professional, personable and passionate about delivering outstanding customer experiences.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

In return for your hard work, you'll get

It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.

£27,000 - £28,500 basic salary
Uncapped Commission Scheme
Pension contributions and life assurance coverage
Generous discounts at numerous high street and online retailers
25 days holiday, increasing to 28 days through length of service
Enjoy your birthday off every year
Purchase up to 10 additional holidays and sell up to 5 days per year
Cycle to work scheme
Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice

The important extras

Join or giving back initiative and support with charity fundraising and volunteering activities
Full time/Permanent contract of 37.5 hours per week
Enjoy fantastic on-site amenities including a complimentary gym & free parking.
No weekends and every bank holiday off

What happens next

If you're an experienced sales professional, retention specialist, or account manager looking for your next challenge, we'd love to hear from you.

Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

Successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.

Our Story

We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: