Retentions Account Manager

Verastar; Sale; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Uncapped Commission

Pension contributions

Life assurance

25 days holiday

Gym on-site

Job summary

Clear Business is seeking a confident Retentions Account Manager to renew and retain products for existing business customers, driving relationships, negotiation and value-based decisions.

You will manage high-volume B2B renewals, build rapport, meet targets, and collaborate across the business to ensure customers receive a seamless experience. The role is full-time and UK-based, with on-site facilities and a comprehensive benefits package.

Qualifications

• Experience in high-volume B2B sales, retentions or renewals
• Ability to negotiate products, pricing and contracts
• Customer-focused approach with strong rapport-building skills

Responsibilities

• Speak with existing business customers about upcoming contract renewals
• Build strong relationships through meaningful conversations and account management
• Identify customer needs and offer solutions to drive long-term retention
• Negotiate product, pricing and contract options
• Handle objections professionally to retain business
• Maintain accurate records in CRM and systems
• Adhere to company policies and regulatory requirements
• Develop knowledge of products, services and sales processes
• Collaborate with colleagues to ensure a seamless customer experience

Skills

Negotiation

Relationship building

Communication

Target-driven

Job description

Are you a confident salesperson who thrives on building relationships, overcoming objections, and finding solutions that work for customers? We're looking for ambitious and commercially minded Retentions Account Managers to join our Customer Retentions team. This is a high-energy, target-driven sales role where you'll speak with existing business customers, helping them renew and retain the products and services they rely on while delivering outstanding customer experiences. Whether your background is in retentions, renewals, account management, business-to-business sales, or customer loyalty, this is an opportunity to join a successful team where your ability to influence, negotiate and close deals will directly impact your success. If you enjoy speaking to customers, hitting targets, and turning conversations into commercial opportunities, we'd love to hear from you.

What We Want You To Do

As a Retentions Account Manager, you'll manage conversations with existing customers approaching renewal, helping them understand the value of staying with Clear Business and ensuring we continue to meet their needs.

Your responsibilities will include:

• Speaking to existing business customers to discuss upcoming contract renewals.
• Building strong customer relationships through meaningful conversations and excellent account management.
• Identifying customer needs and finding solutions that encourage long-term retention and loyalty.
• Negotiating product, pricing and contract options to create mutually beneficial outcomes.
• Managing objections confidently and professionally to retain customer business.
• Maintaining accurate records across CRM and business systems.
• Working within company policies, quality standards, and regulatory requirements.
• Developing expert knowledge of our products, services, and sales processes.
• Collaborating with colleagues across the business to ensure customers receive a seamless experience.

What you need to have already done to be right for this role

We're looking for people who love sales, enjoy customer interaction, and are motivated by achieving results.

You'll ideally have:

• Previous experience in a high-volume B2B sales, retentions, renewals or account management role.
• Experience negotiating products, pricing, contracts or commercial agreements with customers.
• A strong understanding of customer retention and sales techniques.
• A customer-focused approach with a proven ability to build rapport and influence decision-making.

Skills

• A confident communicator with strong listening and negotiation skills.
• Resilient and driven, with the determination to succeed in a target-driven environment.
• Organised, detail-focused and able to manage multiple customer accounts effectively.
• Motivated by achieving goals and continuously improving your performance.
• Professional, personable and passionate about delivering outstanding customer experiences.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• £27,000 - £28,500 basic salary
• Uncapped Commission Scheme
• Pension contributions and life assurance coverage
• Generous discounts at numerous high street and online retailers
• 25 days holiday, increasing to 28 days through length of service
• Enjoy your birthday off every year
• Purchase up to 10 additional holidays and sell up to 5 days per year
• Cycle to work scheme
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice

The important extras

• Join or giving back initiative and support with charity fundraising and volunteering activities
• Full time/Permanent contract of 37.5 hours per week
• Enjoy fantastic on-site amenities including a complimentary gym & free parking.
• No weekends and every bank holiday off

What Happens Next

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

Successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.