Customer Lifecycle Telesales Account Manager

phs Group plc; Tamworth; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accredited ILM training and dev. oppty

Career progression pathways

phs Perks employee discount scheme

Company pension

Online GP service

Wellbeing support helpline

Free onsite parking

Holiday Buy & Sell Scheme

Descripción de la vacante

phs Group plc in Tamworth is seeking a Customer Lifecycle Telesales Account Manager to own the customer journey from onboarding through retention and growth. You will build strong relationships and deliver outstanding service to maximise revenue.

You will manage end-to-end lifecycle, upsell and cross-sell, re-engage lapsed customers, and maintain Salesforce CRM data. This role requires collaboration with Sales, Operations and Customer Service to hit KPIs.

Formación

• Experience in telesales, account management, customer retention, or business development.
• Proven track record of achieving sales and revenue targets.
• Strong communication, relationship-building, and negotiation skills.

Responsabilidades

• Deliver a smooth and engaging onboarding experience for new customers.
• Develop and grow existing customer accounts through upselling and cross-selling.
• Build trusted relationships and maintain regular customer contact.
• Re-engage lapsed customers and win back business.
• Manage customer data, opportunities, and activity within Salesforce CRM.
• Achieve sales, retention, quality, and service KPIs.
• Work collaboratively with Sales, Operations, and Customer Service teams to ensure excellent customer outcomes.

Conocimientos

Telesales experience

Account management

Customer retention

Sales targets

CRM systems Salesforce

Herramientas

Salesforce CRM

Descripción del empleo

Customer Lifecycle Telesales Account Manager

phs Direct/Mayflower | Tamworth

Full Time, Permanent | 37.5 hours a week

Salary: £28,080.00 per annum, OTE £41,080.00

We're looking for a customer-focused and commercially minded Customer Lifecycle Telesales Account Manager to join our team at phs Direct in Tamworth.

In this role, you'll manage the customer journey from onboarding through to retention and growth, building strong relationships, delivering exceptional service, and identifying opportunities to increase revenue.

Key Responsibilities

• Deliver a smooth and engaging onboarding experience for new customers.
• Develop and grow existing customer accounts through upselling and cross-selling.
• Build trusted relationships and maintain regular customer contact.
• Re-engage lapsed customers and win back business.
• Manage customer data, opportunities, and activity within Salesforce CRM.
• Achieve sales, retention, quality, and service KPIs.
• Work collaboratively with Sales, Operations, and Customer Service teams to ensure excellent customer outcomes.

What We're Looking For

• Experience in telesales, account management, customer retention, or business development.
• Proven track record of achieving sales and revenue targets.
• Strong communication, relationship-building, and negotiation skills.
• Experience using CRM systems, ideally Salesforce.
• Self-motivated, organised, and customer-focused with a commercial mindset.

What You'll Receive

• A competitive salary £28,080.00, OTE £41,080.00
• Full-time permanent contract (37.5 hours a week)
• Accredited ILM training and development opportunities
• Career progression pathways
• phs Perks employee discount scheme
• Company pension
• Online GP service
• Wellbeing support helpline
• Free onsite parking
• Holiday Buy & Sell Scheme

Why Join phs Direct?

This is an excellent opportunity to manage the full customer lifecycle, helping customers succeed while directly contributing to business growth. You'll be part of a supportive team where your achievements are recognised and your development is encouraged.

phs Group is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates.