Customer Liaison Lead - Theatre & Sterile Services

B. Braun Group; Leeds; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Electric or hybrid company car

Competitive salary

27 days annual leave + bank holidays

Discretionary annual bonus

7% employer pension contribution

3x Salary life assurance

Group income protection

Enhanced sick pay and family friendly

Health and wellbeing programme

Employee assistance programme

Job summary

B. Braun Sterilog (Yorkshire) Ltd. in Leeds seeks a Customer Liaison Lead to manage theatre and sterile services relationships, support day-to-day delivery, and drive continuous improvement across NHS sites.

You will connect with decontamination processes, coordinate bespoke requests, and strengthen partnerships within the healthcare network. The role is based across Pudsey and Bradford Royal Infirmary on a permanent, 37.5-hour week with hybrid working options.

Qualifications

• Excellent communication skills with diverse stakeholders.
• Strong organisational and time management to handle multiple sites.
• Proactive problem-solving and driving improvements.
• Attention to detail in coordination and reporting.
• Flexible to work across multiple sites and changing needs.
• Professional, reliable and self-motivated.

Responsibilities

• Act as primary contact for theatre teams and build strong relationships.
• Handle bespoke requests and ensure clear, timely communication.
• Lead service reviews and feedback to improve performance.
• Represent the customer voice to drive internal improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Skills

Excellent communication skills

Organisational and time management

Problem-solving mindset

Attention to detail

Flexibility and adaptability

Professional approach

Job description

Customer Liaison Lead - Theatre & Sterile Services Job Description

At B. Braun, your work truly counts. Alongside more than 60,000 colleagues around the world you will drive advancements in health care. Join a leading medical technology company where you share expertise, push for progress and grow in an environment marked by trust, accountability and diverse perspectives.

We drive advancements in health care. Drive advancements with us.

Company: B. Braun Sterilog (Yorkshire) Ltd. Job Location: Leeds, West Yorkshire, United Kingdom, Leeds, West Yorkshire, United Kingdom Functional Area: Other Areas Working Model: Hybrid Requisition ID: 13960

Your Role

At B. Braun, we are committed to delivering exceptional service to our healthcare partners, and we’re looking for a dedicated professional who excels at building strong relationships to help us achieve this. As a Customer Liaison Lead, you’ll be the trusted link between our decontamination facility and NHS theatre teams.

In this newly created role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement and innovation in collaboration with both internal and external stakeholders.

Your ability to connect, communicate, and collaborate will directly impact patient care and strengthen partnerships across our healthcare network.

Key Details

Location

This role will be split between the B. Braun Sterilog Facility in Pudsey and an NHS Trust customer site - Bradford Royal Infirmary.

Contract

Permanent, 37.5 hours per week, Monday – Friday.

Your Main Responsibilities

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What you need to succeed

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated, and able to use your initiative.

This position would suit someone who is commercially aware within the NHS, has experience of theatre operations, or possesses a good understanding of decontamination processes. However, we also welcome applications from individuals with transferable skills who can demonstrate the ability to build strong customer relationships.

What you get in return

• An electric or hybrid company car
• Competitive Salary
• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 7% employer pension contribution
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more

At B. Braun, we believe that diversity drives innovation and excellence.

We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.

B. Braun Sterilog (Yorkshire) Ltd.|Sarona Perera | [e-mail]