Theatre Services Liaison Lead

B Braun Medical UK Ltd; Bradford; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Electric or hybrid company car

Competitive Salary

27 days annual leave + bank holidays

Discretionary annual bonus scheme

7% employer pension contribution

3x Salary life assurance

Group income protection scheme

Enhanced sick pay and family friendly

Health and wellbeing programme

Employee assistance programme

Job summary

B. Braun Medical UK Ltd is seeking a Customer Liaison Lead to bridge the decontamination facility and NHS theatre teams across Pudsey and Bradford Royal Infirmary.

In this permanent role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement by collaborating with internal and external stakeholders. Your ability to communicate clearly, organise priorities, and resolve issues will help enhance patient care and strengthen partnerships within

Qualifications

• Excellent communication skills: build trust and relationships with diverse stakeholders.
• Organisational and time management: prioritise in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensure accuracy in coordination and reporting.
• Flexibility to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated and able to use initiative.

Responsibilities

• Act as the primary point of contact for theatre teams, building strong relationships.
• Handle bespoke requests with clear, timely communication.
• Lead service reviews and feedback sessions to improve performance and customer satisfaction.
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Skills

Communication

Organisation

Problem solving

Attention to detail

Flexibility

Professional approach

Job description

B. Braun Medical UK Ltd is seeking a Customer Liaison Lead to bridge the decontamination facility and NHS theatre teams across Pudsey and Bradford Royal Infirmary.

In this permanent role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement by collaborating with internal and external stakeholders. Your ability to communicate clearly, organise priorities, and resolve issues will help enhance patient care and strengthen partnerships within