Healthcare Customer Relationship Lead

B. Braun Group; Bradford; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid company car

27 days annual leave plus bank hols

Discretionary annual bonus

3x Salary life assurance

Enhanced sick pay

Health and wellbeing programme

Employee assistance programme

Job summary

B. Braun is seeking a Healthcare Customer Relationship Lead to act as the trusted link between our decontamination facility and NHS theatre teams, building strong relationships and delivering exceptional service.

You will manage bespoke customer needs, drive continuous improvement, and collaborate with internal and external stakeholders across multiple sites in the Bradford area to sustain patient care.

Qualifications

• Experience in healthcare or NHS environment preferred.
• Proven ability to build trust with diverse stakeholders.
• Comfortable coordinating across multiple sites.

Responsibilities

• Act as the primary point of contact for theatre teams and build strong relationships.
• Handle bespoke requests and maintain clear, timely communication.
• Lead service reviews and feedback sessions to improve performance.
• Represent the customer voice to drive internal improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Skills

Relationship building

Excellent communication

Stakeholder management

Organisation & time management

Job description

At B. Braun, we are committed to delivering exceptional service to our healthcare partners, and we’re looking for a dedicated professional who excels at building strong relationships to help us achieve this. As a Healthcare Customer Relationship Lead, you’ll be the trusted link between our decontamination facility and NHS theatre teams.

In this newly created role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement and innovation in collaboration with both internal and external stakeholders.

Your ability to connect, communicate, and collaborate will directly impact patient care and strengthen partnerships across our healthcare network.

Location: This role will be split between the B. Braun Sterilog Facility in Pudsey and an NHS Trust customer site - Bradford Royal Infirmary

Contract: Permanent, 37.5 hours per week, Monday – Friday.

Your Main Responsibilities

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What You Need To Succeed

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated, and able to use your initiative.

This position would suit someone who is commercially aware within the NHS, has experience of theatre operations, or possesses a good understanding of decontamination processes. However, we also welcome applications from individuals with transferable skills who can demonstrate the ability to build strong customer relationships.

What You Get In Return

• An electric or hybrid company car
• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 3x Salary life assurance
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more…

At B. Braun, we believe that diversity drives innovation and excellence.

We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.