Healthcare Account Lead

B. Braun Group; Bradford; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Company car

27 days annual leave

Discretionary annual bonus scheme

3x Salary life assurance

Enhanced sick pay

Health and wellbeing programme

Employee assistance programme

Résumé du poste

B. Braun in the UK is seeking a dedicated service liaison to support day-to-day delivery, manage bespoke customer needs, and drive continuous improvement across NHS partners.

This permanent, full-time role spans Pudsey and Bradford Royal Infirmary site, requiring strong communication, relationship building and multi-site coordination. You will lead reviews, coordinate instrument sets, and advocate for the customer voice.

Qualifications

• Excellent communication skills and ability to build trust with diverse stakeholders.
• Strong organisational and time management abilities in a fast-paced environment.
• Proactive problem-solving and initiative to drive improvements.
• Attention to detail in coordination and reporting.
• Flexible and adaptable across multiple sites.
• Professional and reliable with proactive communication.

Responsabilités

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Connaissances

Communication

Relationship building

Stakeholder management

Time management

Problem solving

Attention to detail

Flexibility

Professionalism

Description du poste

At B. Braun, we are committed to delivering exceptional service to our healthcare partners, and we’re looking for a dedicated professional who excels at building strong relationships to help us achieve this.

In this newly created role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement and innovation in collaboration with both internal and external stakeholders.

Your ability to connect, communicate, and collaborate will directly impact patient care and strengthen partnerships across our healthcare network.

Location: This role will be split between the B. Braun Sterilog Facility in Pudsey and an NHS Trust customer site - Bradford Royal Infirmary

Contract: Permanent, 37.5 hours per week, Monday – Friday.

Your Main Responsibilities

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What You Need To Succeed

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated, and able to use your initiative.

This position would suit someone who is commercially aware within the NHS, has experience of theatre operations, or possesses a good understanding of decontamination processes. However, we also welcome applications from individuals with transferable skills who can demonstrate the ability to build strong customer relationships.

What You Get In Return

• An electric or hybrid company car
• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 3x Salary life assurance
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more…

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.