Customer Liaison Lead - Theatre & Sterile Services

B Braun Medical UK Ltd; Bradford; Híbrido; GBP 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Electric or hybrid company car

Competitive Salary

27 days annual leave + bank holidays

Discretionary annual bonus scheme

7% employer pension contribution

3x Salary life assurance

Group income protection scheme

Enhanced sick pay and family friendly

Health and wellbeing programme

Employee assistance programme

Descripción de la vacante

B. Braun Medical UK Ltd is seeking a Customer Liaison Lead to bridge the decontamination facility and NHS theatre teams across Pudsey and Bradford Royal Infirmary.

In this permanent role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement by collaborating with internal and external stakeholders. Your ability to communicate clearly, organise priorities, and resolve issues will help enhance patient care and strengthen partnerships within

Formación

• Excellent communication skills: build trust and relationships with diverse stakeholders.
• Organisational and time management: prioritise in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensure accuracy in coordination and reporting.
• Flexibility to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated and able to use initiative.

Responsabilidades

• Act as the primary point of contact for theatre teams, building strong relationships.
• Handle bespoke requests with clear, timely communication.
• Lead service reviews and feedback sessions to improve performance and customer satisfaction.
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

Conocimientos

Communication

Organisation

Problem solving

Attention to detail

Flexibility

Professional approach

Descripción del empleo

At B. Braun, we are committed to delivering exceptional service to our healthcare partners, and we’re looking for a dedicated professional who excels at building strong relationships to help us achieve this. As a Customer Liaison Lead, you’ll be the trusted link between our decontamination facility and NHS theatre teams.

In this newly created role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement and innovation in collaboration with both internal and external stakeholders.

Your ability to connect, communicate, and collaborate will directly impact patient care and strengthen partnerships across our healthcare network.

Location: This role will be split between the B. Braun Sterilog Facility in Pudsey and an NHS Trust customer site - Bradford Royal Infirmary

Contract: Permanent, 37.5 hours per week, Monday - Friday.

Your Main Responsibilities:

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What you need to succeed:

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated, and able to use your initiative.

What you get in return:

• An electric or hybrid company car
• Competitive Salary
• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 7% employer pension contribution
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more…

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all.

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.