Relief Visitor Services Assistant

Wmjobs; Warwick; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Generous pension scheme

Generous annual leave entitlement

Vivup benefits and discounts

Job summary

Warwickshire County Council is seeking Relief Visitor Services Assistants to cover holidays and absences at Market Hall Café & Shop, Warwick. Shifts offered monthly; typical hours 10am-5pm Tue-Sat; includes Saturdays.

You will welcome visitors, serve customers, prepare food and drinks, promote offers, and help with shop duties when needed. Candidates should have customer service experience, enjoy teamwork and working independently, with good numeracy and literacy.

Qualifications

• Experience in a customer service environment is required.
• Good numeracy and literacy skills are essential.
• Comfortable working in a team and independently with a practical approach.

Responsibilities

• Set up café spaces, open museum for the day, and prepare food and drinks.
• Serve customers, promote offers, and maintain cleanliness and records.
• Occasionally cover shop duties and engage visitors on the shop floor.

Skills

Customer service

Teamwork

Numeracy

Literacy

Flexibility

Job description

Relief Visitor Services Assistant - Market Hall Café & Shop

Previous applicants need not apply

Relief Visitor Services Assistants work on an ad hoc basis to cover staff holidays, absence, and extra activities at the museum.

Shifts will be offered monthly when available. This role will include working Saturdays. Our standard opening hours are 10am - 5pm Tuesday - Saturday.

Market Hall Café & Shop

Situated at the entrance to Market Hall Museum our Visitor Services team cover both our busy café and gift shop, serving a wide range of customers, from tourists and families to local residents. As part of this role, you will provide a warm welcome and help to create a positive experience throughout their visit.

The Role

This role mainly covers our busy café. Day to day you will help the team set up the café indoor and outdoor spaces and open the museum for the day ahead. Daily tasks will include preparing food and drink, serving customers, and promoting our offers such as our best-selling cream teas. You’ll also cover tasks such as cleaning the workspaces, receiving deliveries and ensuring records are kept accurate.

Occasionally you may be asked to cover a shift in our shop. In this role you will be welcoming visitors to the shop and museum and starting friendly conversations. Confident in engaging visitors on the shop floor rather than relying on till based interaction, you’ll enjoy actively recommending shop products.

The objective of the team is to help make visits to Market Hall Museum even more memorable, whilst generating vital income for the museum service.

The Candidate

We're looking for someone who has experience working in a customer service environment. This role is well suited to someone who is confident working within a team and independently, with a practical, flexible approach. You will enjoy speaking to customers and delivering excellent customer service. Good levels of numeracy and literacy are essential to this role.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Victoria Goodall-Barber on [e-mail]

Closing date: 22nd October 2026
Interview date: TBC

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more