Heritage Visitor Assistant - Wollaton Hall & Deer Park/ Newstead Abbey

Nottingham City Council; Nottingham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual leave 26 days + bank holidays

Pension 17.9%

Smart Working

Health & wellbeing

Discounted memberships

Job summary

Nottingham City Council is seeking a Heritage Visitor Assistant for Wollaton Hall & Deer Park / Newstead Abbey in Nottingham. You will greet visitors, deliver excellent customer service across catering, shops and museums, and help maintain clean, safe facilities.

The role requires the ability to work varied hours, including evenings, weekends and bank holidays, with a pro rata salary for part-time arrangements. The council emphasizes a generous benefits package and supportive working environment.

Qualifications

• Experience of working within museum/ visitor attraction, cafes and retail.
• Ability to work across all site locations, including evenings and weekends.
• Comfort with moving between roles in busy heritage sites.

Responsibilities

• Provide a warm welcome and deliver outstanding customer service to all visitors.
• Maximise visitors' enjoyment of facilities and ensure high standards of presentation.
• Ensure site and assets are safe and secure at all times.

Skills

Museum/visitor attraction experience

Cafe/retail service

Evenings/weekends/bank holidays

Job description

Contract Type: Permanent

Working Hours: Various hours available

Worker Type: On-site Worker

Salary: Starting Salary is £26,427 (Level one) rising to £27,274 (Level four) per annum (pro rata for part-time) or £13.70 to £14.13 per hours)

Location: Wollaton Hall & Deer Park, Nottingham, NG8 2AE/ Newstead Abbey NG15 8NA

We're got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Working at Wollaton Hall & Deer Park / Newstead Abbey. The Heritage Visitor Assistant will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors in all work areas - catering, kitchens, shops, museums, cleaning. They will maximise visitor's enjoyment of our facilities, maintain high standards of presentation and ensure that the site and assets are safe and secure at all times.

About You

The ideal candidate will have:

• Experience of working within museum/ visitor attraction, cafes and retail, delivering activities to meet customer needs


• Able to fully undertake all aspects of this varied role and work under pressure


• Able to work across all museum sites -including evenings, all weekends essential and bank holidays


• the ability to maintain a sustained physical effort moving, walking, lifting etc.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact [e-mail]

Closing Date: 6th November 2026

Interviews will be held: TBC

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually


• Access to a generous, defined benefit pension scheme offering 17.9%


• Smart Working - to support your work life balance


• Health and wellbeing benefits including access to our Employee Assistance Programme


• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.