Customer Journey & Content Specialist

Moneyfacts Group; Norwich; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday plus public holidays

Enhanced Workplace Pension

Employee Assistance Programme

Free access to a GP

Group Life Insurance

Training and development opportunities

Free car parking

Electric vehicle charging points

Free football parking on match days

Free treats on Mondays

Access to discounted local bus travel

Job summary

A financial services firm in Norwich is seeking a Customer Journey & Content Specialist. This role involves enhancing user engagement and driving innovative content on their website. Candidates should have experience in digital content production, SEO knowledge, and strong analytical skills. The position is fully office-based with competitive salary and benefits including 25 days holiday, enhanced pension, and training opportunities.

Qualifications

• Experience in a digital content production role for a consumer-facing brand.
• Extensive working knowledge of SEO.
• Strong analytical skills to report on content success.
• Experience of managing people in content production.
• Applicants must have the right to work in the UK.
• Strong AI proficiency and desire to stay updated with changing technologies.
• Strong analytics to measure and report on content success.
• Skills in creating and editing short form video content.
• Excellent written and verbal communication.
• Ability to work in a team and manage people.
• Right to work in the UK (no sponsorship).
• Experience in financial services or comparison websites.
• Experience with AB Testing.

Responsibilities

• Drive user engagement on Moneyfactscompare.co.uk.
• Produce and optimize content for the customer experience.
• Align content goals across various platforms.
• Analyse engagement metrics and report on the success of content activities to improve journeys.

Skills

Digital content production

SEO knowledge

Experience writing for AI platforms

Analytical skills

Video content creation

Teamwork

Communication skills

People management

Hands-on attitude

Communication skills

UK work eligibility

Financial services / comparison sites

AB Testing

Tools

None

Job description

We have a fantastic opportunity for Customer Journey & Content Specialist to join the Moneyfactscompare.co.uk team. Responsible for user engagement on Moneyfactscompare.co.uk, acting as a subject matter expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned.

For further information about careers, please contact:

Moneyfactscompare.co.uk is the comparison site with a difference. Completely independent and committed to providing the most up-to-date and impartial financial information possible to consumers, Moneyfactscompare.co.uk has over 5.2 million unique visitors each year.

Every month hundreds of thousands of consumers compare Savings, ISAs, Mortgages, Insurance, Business Deposits and Commercial Lending. We reach the customers other comparison sites struggle to find.

The Role

This is a fantastic opportunity to join our website team as a Customer Journey & Content Specialist.

You will be responsible for user engagement on Moneyfactscompare.co.uk, acting as a subject matter expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned.

The role will involve producing, writing and optimising content for the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. This may include written, long form and short form video, social media and podcasts.

The successful candidate will ensure we are utilising content to inspire customers and allow them to quickly and easily find the information and products that suit their needs. Working closely with our SEO Specialist, the post holder will be tasked with aligning content goals and outcomes across Search Engines, AI platforms and Social platforms.

Experience & Skills

• Previous experience working in a digital content production role for a consumer facing brand
• Extensive working knowledge of SEO
• Experience writing for AI platforms
• Strong AI proficiency with a desire to keep up to date with changing technologies
• Strong analytical skills to measure and report on success of content activities
• Skills in creating and editing short form video content
• Ability to work well as part of a team
• Experience of managing people
• Willingness to be hands‑on
• Excellent communication skills, both written and oral
• Flexible with a professional attitude
• Applicants must have the right to work in the UK as we do not have a sponsorship licence
• Previous experience producing or managing production of social content
• Previous experience in financial services industry, or comparison website
• Previous experience of AB Testing

Competitive Salary, commensurate with skills and experience

Hours

Fully office based from Norwich, no remote working or hybrid options available.

• 25 days holiday plus public holidays + up to 3 days Long Service entitlement
• Birthday day off
• Enhanced Workplace Pension
• Employee Assistance Programme – free access to wellbeing and support tools
• GP24 – free unlimited 24/7 access to a GP
• Group Life Insurance
• Training and development opportunities
• Free car parking for all staff, two private car parks
• Electric vehicle charging points
• Locker rooms with showers and hairdryer
• Fully air-conditioned offices
• Free football car parking on Norwich City FC match days
• Monday Motivation – Free treats on Mondays
• Access to discounted local bus travel

To apply please use our online application service