Customer Journey & Content Specialist

Moneyfacts Group plc

Norwich

On-site

GBP 36,000 - 42,000

Full time

14 days+

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Benefits offered by this job

25 days holiday

Birthday day off

Enhanced Workplace Pension

GP24 – free GP access

Group Life Insurance

Training & development

Free staff parking

Job summary

Moneyfacts Group plc is seeking a Customer Journey & Content Specialist for Moneyfactscompare.co.uk. You will own end-to-end content and user journeys, producing written, long-form and short-form video content, social media and podcasts to drive revenues and improve the customer experience.

You will collaborate with the SEO team to align content with Search Engines, AI platforms and Social channels, while keeping the customer needs at the forefront of all journeys.

Qualifications

Experience in a digital content production role for a consumer-facing brand.
Extensive working knowledge of SEO.
Experience writing for AI platforms.
Strong AI proficiency and keeping up with evolving tech.
Strong analytical skills to measure content performance.
Experience creating and editing short form video content.
Excellent communication skills, written and oral.
Applicants must have the right to work in the UK.

Responsibilities

Produce, write and optimise content for end-to-end customer experiences.
Create long-form and short-form video content, social media and podcasts.
Work with the SEO specialist to align content goals with search and AI platforms.
Ensure content inspires customers and helps them find suitable products quickly.

Skills

Content production

SEO expertise

AI writing

Video content

Analytics

Team collaboration

People management

Hands-on

Job description

Overview

Moneyfactscompare.co.uk is the comparison site with a difference. Completely independent and committed to providing the most up-to-date and impartial financial information possible to consumers, Moneyfactscompare.co.uk has over 5.2 million unique visitors each year.

Overview

Every month hundreds of thousands of consumers compare Savings, ISAs, Mortgages, Insurance, Business Deposits and Commercial Lending. We reach the customers other comparison sites struggle to find.

The Role

This is a fantastic opportunity to join our website team as a Customer Journey & Content Specialist.

You will be responsible for user engagement on Moneyfactscompare.co.uk, acting as a subject matter expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned.

The role will involve producing, writing and optimising content for the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. This may include written, long form and short form video, social media and podcasts.

The successful candidate will ensure we are utilising content to inspire customers and allow them to quickly and easily find the information and products that suit their needs. Working closely with our SEO Specialist, the post holder will be tasked with aligning content goals and outcomes across Search Engines, AI platforms and Social platforms.

Essential

Experience & Skills

Previous experience working in a digital content production role for a consumer facing brand
Extensive working knowledge of SEO
Experience writing for AI platforms
Strong AI proficiency with a desire to keep up to date with changing technologies
Strong analytical skills to measure and report on success of content activities
Skills in creating and editing short form video content
Ability to work well as part of a team
Experience of managing people
Willingness to be hands-on
Excellent communication skills, both written and oral
Flexible with a professional attitude
Applicants must have the right to work in the UK as we do not have a sponsorship licence